Development Consultant Customer Service

MICHAEL L. ALSTON *************@*********.*** Home: 914-***-**** OBJECTIVE A customer service/sales position in a business environment using communications, sales, training and problem-solving skills to expand customer base and enhance public image.

WORK HISTORY

1990- Current ALSTON PROPERTY MANANGEMENT - Property mananger

Collect monthly fees and rent Handle tenant applications, leases and contracts Prepare all budgets, financial documents and repots Organize property, maintenance, and landscaping repairs Engage with prospecive tenants to review leases and terms of occupancy

2019-2019 TARRYTOWN HONDA - Business Development Consultant

Respond to all inbound calls and internet chats

Provide guidance to customer questions and build rapport

Strategically make appointments based on customer needs

Conduct reminder and follow up calls

Encourage customers to fill out surveys

2013-2019 HONDA OF NEW ROCHELLE - Business Development Consultant

Identify new leads by calling, texting or emailing customers Answer calls and all questions from the customer, get pricing, quotes and selling the appointment Make arrangements for customers to come in and visit the dealership Averaged 35- 40 sold cars per month

EDUCATION

Business Administration at Pace University (pending) Diploma, Bank management, American Institute of Banking Diploma, Consumer Lending, Consumer Credit School of Banking AFFILIATIONS/AWARDS Member, New York State Bankers Association NYS Notary Public expires August 2024 Nextel President's Council Citibank Service Excellence Award