Customer Service Arabic

PERSONAL DATA

Current Address : Qatar-Doha

Nationality ; Moroccan

Date of Birth : 18/09/1993

Marital Status : Single

Mobile : +974********

WhatsApp. : 5574 1965

Email : *****.*********@*****.***

Objectives:

Dedicated and committed Candidate with a pleasing personality, and customer service experience, seeking to obtain a position wherein I can utilize my strong dedication to attend to people’s needs, take care of the welfare and support their development. To be able to work in challenging environment that promotes personal growth and uplifts professional development.

Experience

Employer: Sports Museum- INQ enterprises

Position: Visitor services coordinator

Duration: 1st March - Present

Duties:

Welcoming arrived visitors

Coordinating with the team and management

Answering visitor’s questions

Guiding the visitors through the museum

Dealing with complains

Printing and Scanning tickets

Making reports and staff schedule

Dealing with payments

Making culture pass cards.

Employer : Jiwan by Alain Ducasse- National Museum

Position : Hostess

Duration : August 2020- 29th March 2022

Duties:

Welcoming guests and guiding them to their assigned seats.

Attending to guests queries,

Answering emails and phone calls

Taking and confirming reservations.

Booking meeting rooms

Printing and scanning files

Dealing with payments and Making daily reports

Making menus, scanning and printing files.

Keeping reception tidy and clean.

Assisting in banquets.

Employer : IDAM by Alain Ducasse- Islamic Museum

Position : Hostess

Duration : 21 Jan 2020- August

Duties :

Answering and forwarding calls and emails

Taking and confirming reservations

greet guests and providing a welcoming atmosphere.

Dealing with guests complains.

dealing with payments and making reports

Assisting in banqueting

Scanning, faxing and printing documents.

Handling delivery orders in carriage, talabat,rafeeq

Making menus and table plan.

Employer : Jiwan By Alain ducasse, National Museum

Position : Hostess

Duration : 5 Dec Opening – 20 Jan 2019

Duties :

Welcoming guests and guiding them to their assigned seats.

Attending to guests queries,

Answering emails and phone calls

Taking and confirming reservations.

Booking meeting rooms

Printing and scanning files

Making Data base

Dealing with payments and Making daily reports

Making menus, scanning and printing files .

Keeping reception tidy and clean.

Assisting in banquets.

Employer : IDAM By Alain ducasse, Museum of Islamic Arts

Position : Hostess

Duration : May 17 – Nov 2019

Duties: :

Greeting guests and providing a welcoming atmosphere

Attending to guests queries,

Answering emails and phone calls.

Taking and confirming reservations.

Dealing with payments and Making daily reports

Making towels, oshibori and napkins.

Making menus and table plan

Keeping reception tidy and clean.

Assisting in banquets.

Employer : Maroc Horizon adventure- Travel agency- Morocco

Position : Assistant

Duration ; June –Sep 2017

Duties:

Answering and forwarding phone calls.

Delivering and sorting e-mails

Receiving and confirming client’s reservations

Filing and updating contact information of employees, customers, and Hotels

Scanning, faxing, printing files

Making vouchers.

Education

2018 – 2019 Guest relation, Hospitality

World Academy of management, Institute. Casablanca, Morocco.

2015 – 2017: Ifaero, Vocational training school.

Flight attendants and maritime agent, training Morocco, Agadir.

2011-2014: Ibn Zohr University

English studies, Bachelor degree in Applied Linguistics. Morocco, Agadir

2010:2011: Moulay Rachid High school

Baccalaureate in Modern Arts Morocco,, Es smara

Systems

Microsoft Office. [word excel power point]

Internet Applications.

Outlook Mail.

Micros

The fork manager

Open table

Pos System

Certifications

Certified Qatar Host ;

Qatar Host training programme for essential Service providers.

Qatar Host training programme for experience makers.

Basic First Aid with CPR.

Skills

Verbal and written communication

Organization

Letter drafting and emailing

Computer and technical skills

Time management and multitasking

Interests

Travelling, Music, Reading, …

Customer service skills.

Good interpersonal skills and strong desire to learn.

Languages

Arabic : Mother Tongue.

English : Fluent.

French : Intermediate

Other Qualifications

Team worker.

Reliability

Quick learner.

Flexibility

Multitasking

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