Customer Service Representative

Jeanne Quembo

CUSTOMER SERVICE

E: ************@*****.***

Address: Salem, 01970

Phone: 443-***-****

SUMMARY Customer service representative with over six years of experience supporting sales teams and turning cancellations into satisfied customers. I am recognized for my exceptional communication, listening, and analytical skills, excellent interpersonal skills with diverse clientele, and proven ability to deliver high customer satisfaction ratings.

EXPERIENCE

Mclean, Virginia

Oct 2020–Sep 2022

Customer Service Agent

TUV FIRM

• Handle multiple escalated customer complaints per day, processing returns, exchanges, and changes to service levels

• Train new employees on CRM software to deliver high- quality customer service

• Helped excellent customer service ratings via an external audit, earning 100% in communication, listening, and problem-solving.

• Worked in a high-volume call center processing transactions and assisting with service sign-ups

Lubbock, TX

Jul 2018 - Sep 2020

Customer Service Representative

BEST CORPORATION

• Serves customers by providing information and services and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account

information.

• Maintains customer records by updating account

information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Boston, MA

Mar 2015 - Jun 2018

Customer Service Representative

MACY’S

• Collaborated with seven associates and three

executives to provide customer engagement in an

approachable manner, optimizing the customer

experience, and facilitated user interviews and workshops to gather and analyze user stories.

• Collaborated with seven associates and three executives to provide customer engagement in an approachable

manner, optimizing the customer experience

• Maintained a clean, stocked store for customers during their shopping experience

• Led customer checkout processes at the point of sale

• system (POS)

• Trained four new staff members in cashiering processes and

• evening closing procedures.

EDUCATION

Online

Jan 2021 - Present

Bachelor’s in Computer Science

New Hampshire Southern University

SKILLS Other LANGUAGES

• Organization

• Detail-oriented

• Customer Service

• Conflict resolution and servant

leadership

• Multi-tasking

• Project management

• Microsoft Office

French

Advanced

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