Kristy Nelson
*** ***** ****** ****** #** Loyal, WI 54446 715-***-**** **********@******.***
PROFESSIONAL PROFILE
Customer service oriented professional with healthcare industry experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Well-organized, manage time and priorities in multi-task environments.
Effective problem solver, able to assess situation and identify solutions.
Promote teamwork through demonstrated behaviors, leadership, and effective communication.
Microsoft Office: MS Excel MS Word MS PowerPoint MS Outlook MS Access MS Publisher MS Teams.
Computer Softwares: Acrobat Matrix Skype Zoom Typing Speed 40 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Front Office Operations Medical Office Procedures Scheduling
Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification
EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Masonite – Marshfield, WI 07/2022 – Present
Machine Operator
Monitor machinery during its operation.
Load and unload the machine and make minor adjustments to the controls.
Follow procedures and meet deadlines.
Stoney River Assisted Living and Memorial Facility – Marshfield, WI 01/2022 – 05/2022
Life Enhancement Aide
Provided hands-on patient care and handled inbound and outbound phone calls.
Collected and documented vital signs via Matrix.
Acted with discretion when handing confidential information.
Yona Environmental Solutions – Waukegan, IL 01/2021 – 12/2021
Housekeeper
Responsible for the general cleaning and upkeep of residential
Team-oriented and dedicated to ensuring highest standards were met.
Prioritized and organized work and followed through to ensure duties were accomplished.
Baymont Inn and Suites – Marshfield, WI 04/2019 – 10/2019
Baymont Inn and Suites – Marshfield, WI 04/2018 – 10/2018
Front Desk Clerk / Customer Service Representative
Provided training to new hires and answered inbound phone calls.
Handled light cleaning duties and answered questions from patrons.
Completed data entry and updated and processed reservations.
Collected and posted payments and counted cash drawers.
Marshfield Clinic – Marshfield, WI `02/2017 – 08/2018
Security Guard
Answered inbound phone calls, placed outbound phone calls, and entered data into computer.
Patrolled grounds, provided training to new hires, and greeted visitors.
Monitored surveillance videos and functioned independently with minimal supervision.
Prior experience includes 3 years as a Caregiver in a Private Duty Setting in Marshfield, WI