Qa Analyst Care Representative
Resume:
Uma Vijayakumar
***************@*****.***
SUMMARY:
•Having good experience as a Software Quality Analyst in Manual Testing
•ASTQB certified tester and having over 8 years of experience in Software Quality Assurance and Quality Control.
•Experience in implementing customized testing processes that involves requirements review, test planning and Strategizing, test design, test development, test execution, test defect reporting, project tracking and Issue/Risk management.
•Good experience in varied aspects of the (SDLC) Software Development Life Cycle.
•Experienced in working with the QA methodologies and processes.
•Conversant with all phases of Project Life Cycle including Requirement gathering, Analysis, Design, Development, Implementation, Testing, Software quality standards and configuration management and change management and Quality procedures.
•Created Test Scripts and Test Conditions to perform the Functional, Integration, System, and End-to-End testing of the application to ensure Requirements Traceability using Quality Center for both manual and automation testing.
•Tested various payment types (ACH, wire), SWIFT (MT 202/204/103/101/942 & 103), ISO 20022 (PACS008, PACS009, PACS 002, PACS004, PACS007) and file formats such as EDI, and NACHA.
•Experience testing Banking, Trading applications, health care Claims, web applications, Web Services and API.
•Experience in Oracle, SQL database queries and manipulation using SQL.
•Good in handling the entire QA process documentation using Quality Center/ALM
•Well organized, creative and a Team Player with proven ability to complete given tasks on time.
•Experience with Waterfall and Agile/Scrum/Kanban methodologies.
•Experience in Bug Tracking System and technically sound in knowledge.
•Strong analytical and communication skills with capable of working efficiently under stress and tight deadlines.
•Basic knowledge on automation tools QTP, Selenium
•Able to work collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.
•Excellent communication and presentation skills, self-starter, quick learner, team player.
•Demonstrated proficiency in a detail oriented, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to a resolution.
•Experience coordinating with offshore teams.
TECHNICAL SKILLS:
Testing Tools: Rally, Test rail, Zephyr, Quality Center/ALM, JIRA, SoapUI, Postman, ServiceNow, IBM Rational tools
Operating System: Windows 7, 8, 10 / NT/2000, UNIX, LINUX, VMS, Mainframe
Languages: SQL
Scripting: HTML, XML, VB script
EXPERIENCE:
09/21- Present SDLC Partners- Highmark Health Solutions QA Analyst
HM Health Solutions (HMHS) delivers business solutions to health plan payers so they can run their organizations more efficiently in a competitive and ever-changing market. By offering cutting-edge technology and leading industry knowledge, HMHS meets the many operational needs of health plan payers. A wholly owned subsidiary of Highmark Health, HMHS is partnered with 13 health plans serving 10.3 million members
Project: Claims
Claim is a bill sent to an insurance company from a provider requesting payment for services. Processing the claims has different methods based on membership, place of service, provider type, medical policy, benefit, etc. Claims testing include test for provider payments, suspensions, enter and process claims for a member as well as dependent
•Working as a QA Analyst for Claims team /OSCAR systems
•Review requirements, prepare Test Strategy, prepare test cases, execute and log the results.
•I involved in testing Highmark’s various plan partner's change requests
•Participated in requirements review, test case reviews, test results review meetings and Interacted with Developers, Project Managers and BA’s
•Created files with required data in Mainframe, run jobs to process claims
•Verify claims in web portal.
•Good knowledge in Claims processing, adjudication and finalization.
•Processed Professional, Institutional claims and verified the results.
•Created defects in Clear Quest.
•Involved in testing local claims and Interstate plan claims.
•Writing SQL query to retrieve data from database
•Used RQM tools to write test cases and execute them and log the defects
Environment: Windows, Mainframe, Clear Quest, IBM Rational tools, SharePoint, Teradata Studio Express
07/20- 07/21 Wells Fargo, Philadelphia, PA UAT Analyst
Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco, California, operational headquarters in Manhattan,[3] and managerial offices throughout the United States and overseas.
•Working as an UAT analyst for Wire Operations team.
•Involved in testing various projects as a SWIFT QA
•Review requirements, prepare Test Strategy, prepare test cases, execute and log the results.
•Participated in requirements review, test strategy review meetings, scrum stand up meetings.
•Interacted with Developers, Project Managers and BA’s
•Worked with the client, team lead, developers, product owners, and business analyst to define user acceptance test cases (UAT).
•Processing various type of MT messages SAA, verified routing details and confirmed with interfaces.
•Tested using SWIFT, FIX (Financial Information exchange), FIXXML, PACS, ISO 20022, IBM MQ, Active MQ, and file formats such as XML, and CSV.
•Involved in CBPR+ ISO20022 testing.
•Good experience processing MT messages and confirmed with various interfaces.
•Worked with SWIFT applications such as Swift Alliance Access, SWIFT Tibco Hub, SWIFT Business Solutions
•Used ALM HP Quality center for QA/UAT exception/defect tracking and testing/running test cases.
•Participated in daily stand-up meetings and team meetings and provided status.
Environment: Windows, ALM, JIRA, Confluence, SharePoint
05/19- 05/20 FISERV, Parsippany, NJ Quality Assurance Engineer
Fiserv, Inc. is a global provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers.
Enterprise Solutions has a Single Product-The Dovetail Payments Platforms- which is focused on the payments business of our clients. It’s a single global payments system- capable of receiving/sending payment instruction that supports Real-Time Gross Settlement, Automated Clearing House payments and Instant payments
•Working on Dovetail Payments Platform on various product enhancement requirements from the clients.
•Review requirements, prepare Test Strategy, prepare test cases, execute and log the results.
•Participated in requirements review, test strategy review meetings, scrum stand up meetings.
•Interacted with Developers, Project Managers and BA’s.
•Used BRD/FRD's to produce all test cases.
•Processed payment message files in Unix server for various gateways and verified in UI.
•Experience working with ISO (XML), SWIFT, Clearing Specific, Customer specific payment instructions.
•Modified XML messages based on requirements.
•Wrote test plans, test cases, conducts Systems Integration Testing (SIT) and User Acceptance Testing (UAT).
•Built Jenkins Sandbox with parameters for test environments
•Tested webservices using SoapUI tool.
•Created incidents and submitted requests in ServiceNow platform.
Environment: Windows, SQL, XML, JIRA, Zephyr, Java, SoapUI, ServiceNow
07/18 – 4/19 Defined Logic, Red Bank, NJ QA Analyst
Defined Logic is a digital innovation, design +development digital company built to seize new opportunities and solve today’s toughest business challenges. They help clients across all areas to business including strategy, process, design, development, marketing and analytics.
As a QA Analyst, I’m involved in testing web applications developed for various clients/domains such as Flo a financial company, Aon an insurance provider, Sansone App Support including Server Migration, EZ Referral Fixes and Tier 4 Website Fixes, Production transfer of Tier 4 websites, database and storage account to PMB Azure account.
One of the projects was for AON to create a cybersecurity application called Private Wealth Cyber Solution (PWCS). Targeted at high-net-worth individuals, the application will offer a suite of “best in class” cybersecurity products and services along with an insurance component.
The other project that I’m testing is the financial web application, mobile app and A word Press CMS which will allow content to be deployed to the website and the mobile app. This application is developed for a financial services company to be used by Financial Advisors and their clients. At the heart of this app concept is a financial account, called a “Reservoir”, where inflows and outflows can be managed and monitored to reinforce savings discipline. The System is technology built on top of those financial accounts.
Responsibilities:
•Developed test plan, reviewed and analyzed user stories and prepared test scripts and executed them.
•Logging the results and reporting defects in rally, retesting and closed them.
•Tested manually mobile application and web application developed in Java.
•Performed functional, Integration, regression, UI and end to end testing
•Performed cross browser testing and Accessibility Testing
•Device/Mobile testing using smartphones and tablets (emulators and actual devices)
•Performed daily smoke testing/UAT and updated comments using Manual Testing.
•Followed agile scrum methodology. Participating in daily stand up meetings.
•Updated contents in CMS and validated in web application and mobile application.
•Doing data validation in SQL server and front end.
•Testing Web Services and API.
•Actively participated in the UAT transition, retested UAT defects and updated comments in JIRA on client feedbacks
•Communicated with project managers, BA, developers and scrum master for QA progress.
•Participated in retrospective meetings.
•Collaborating with the developers, BA and all stakeholders for the creation of test strategy
Environment: Windows, SQL server, CA Rally, Android, IOS, HTML, JavaScript, Postman, CMS, SharePoint
03/18 till 06/18 Avis Budget Group- Parsippany, NJ QA Analyst
Avis Budget Group, Inc. is a leading global provider of mobility solutions, both through its Avis and Budget brands, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world's leading car sharing network, with more than one million members. Avis Budget Group operates most of its car rental offices in North America, Europe and Australasia directly, and operates primarily through licensees in other parts of the world.
Working as a QA Analyst for the Counter Sales Incentive (CSI) Program project. This project will enable effective CSI management by providing a new CSI portal which will allow Rental Sales Agents to see how their revenue is calculated and what it will take to get to next pay tier.
•Involved in manual testing of CSI project.
•Analyzed business requirements and prepared test plan, test scenarios, test cases.
•Participate in requirements review, test plan review and test results review.
•Involved in test case execution, logged the results and analyzed the exit criteria.
•Created reservations, rentals along with various insurance and counter products for the agents on the IMS online screens. Then this information is processed in the batch job process and stored in the DB2 database.
•Verified the new web portal UI screen and other functionalities.
•Verified the data consistency among mainframe, web portal and DB2 tables.
•Verified the calculated values using mathematical formula.
•DB2 table data was verified in IBM database tool QMF using SQL.
•Added adjustments and updated post deadline adjustment on the web portal and verified the updated values on the database, web portal and mainframe screens.
Environment: Mainframe, DB2, Java, ALM, SQL, IMS, TSO, QMF, FILEAID
09/16 to 02/18 BANK OF NEW YORK MELLON - King of Prussia, PA QA Analyst
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Working as a QA Analyst for the SuRPAS application which is a Sub Accounting system that enables broker-dealers and other financial institutions to aggregate trades and provide sub accounting recordkeeping for mutual fund positions.
The job involves testing the Securities trading and settlement system, DOL Regulatory projects and change requests from BNY’s clients for its compliance with business rules.
•Involved in manual testing of the enhancement projects.
•Analyzed business requirements, prepared test plan, test scripts, test cases, test data and executed tests.
•Actively participate in requirements review, test plan review, test results review, code review and Unit test results review with SA, BA and development teams.
•Responsible for building and preparing the entire QA/UAT Trade Flow/FX application environment. This involves all on boarding reference data for client/account/broker information. Building of all SWIFT MT file data to execute test cases.
•Executed test cases in VMS and Linux environments and compared the results between two systems by verifying the files and reports.
•Worked on Trades, Funds, Shares, dividends, broker dealer accounts and settlement.
•Ran batch jobs in both VMS and Linux systems and verified data.
•Doing VMS database migration to Linux environment.
•Involved in API testing.
•Involved in Regression testing of the applications in every new software release.
•Experience with FTP to transfer the files between the systems.
•Involved in testing the UI screens for the SuRPAS Modernization project.
•Log the defects in JIRA
•Coordinate with offshore teams
•Followed Agile-Scrum methodology and Waterfall methodology.
•Participate in daily scrum meetings, Sprint planning, Sprint review and retrospectives.
•Sending Daily status mails and weekly status.
Environment: VMS, LINUX, Python, Fortran, JIRA, SQL
03/15 to 06/16 MBNA CARD SERVICES, Newark, NJ QA Analyst
MBNA is the world's largest independent credit card issuer.
Worked as QA Analyst on System Integration Testing and User Acceptance Testing (UAT) of Mail Access Customer Satisfaction (MAC), Telephone Access Customer Satisfaction (TAC) Super Stations. The MACS and TACS super stations helped customer care representative to access customer information, report and solve disputes and help customers with their day to day enquires.
•Involved in Manual testing, requirement analysis, preparing of test scripts and test data
•Analyzed business requirements and system specifications, involved in developing the test plan for testing the entire application (Navigation, Integration Functionality, and Security testing).
•Created Test procedures, Test scripts and Test cases for the Entire Application.
•Worked on test scripts for the Functional and Regression testing
•Attend meetings, document user change requests.
•Executed test cases and verified actual results with expected results
•Conducted GUI Testing manually as well as using ALM
•Involved in Manual testing using ALM to develop test cases, test scripts, executing the scripts and logging the defects
•Defects were tracked, reviewed, analyzed and compared using ALM
•Executed SQL Queries to check the data table updates after test execution.
•Implementing the test cases and test process with project time frames.
•Performing Cross Browser, Configuration and Black Box testing.
•Doing User Acceptance testing.
•Doing quality control for another testers work.
•Participate in Weekly meeting and daily scrum standup meeting
Environment: Windows 7, UNIX, MySQL, XML, HTML, ALM 11.0.
03/13 to 12/14 EAST WEST BANK - NY QA Analyst
East West Bancorp is a publicly owned company with total assets over $30 billion and is traded on the Nasdaq Global Select Market under the symbol “EWBC”. The Company’s wholly owned subsidiary, East West Bank, is one of the largest independent banks headquartered in California. East West is a premier bank focused exclusively on the United States and Greater China markets and operates over 130 locations worldwide, including in the United States markets of California, Georgia, Massachusetts, Nevada, New York. Involved in testing loan and mortgage modules.
•Development and Execution of test cases.
•Sanity Testing, Functional Testing, Regression Testing.
•Defect management using Quality Center 9.2.
•Test Management like Scripts Creation/Execution, Requirement Traceability and Reporting using Quality Center 9.2.
•Participated in Daily Defect Triages to discuss the defect details with the team.
•Software Deliverables checklist preparation
•Coordination with development team, testing team and tech support team
•Sending Daily status mails and preparing weekly status.
•Analysis of test cases to be automated.
Environment: Windows 7, UNIX, MySQL, XML, HTML, Quality Center 10.0, Oracle, QTP
03/11 to 02/13 THE HARBOR BANK OF MARYLAND - MD QA Engineer
The Harbor Bank of Maryland is a financial institution that provides complete banking and brokerage Services, asset management and innovative products for its customers. The project was to provide 24-Hours online web access for the bank’s customers to log in to their account and perform various online activities such as check balance, transfer available funds from different accounts, enroll in bill pay, add Payees, Mortgage payments, Loan request modules and view any messages from Customer Service.
•Reviewed user stories and prepared ambiguity documents, if any
•Analyzed functional requirements documents and prepared test cases for various modules of the applications
•Prepared Traceability Matrix on mapping the test cases to the requirements using QC
•Involved in writing test plans, test scenarios and test cases
•Documented detailed test cases in QC
•Writing SQL Query to validate the data integrity of the database
•Performed functionality and GUI testing of the application in different browsers such as IE, Firefox and Chrome
•Prepared and executed test scripts
•Performed UI, Functional and Compatibility Testing
•Attended and discussed everyday SCRUM meetings for 15 minutes
•Prepared manual test cases for the automated team in providing the test Automation
•Analyzed test results and communicated with development team
•Attended weekly team meetings to discuss status, defects and blocking issues
•Attended meetings with Product Owners, Developers and QA team to resolve issues regarding the requirement updates
Environment: Windows 7, VB script, XML, Test Director, Mercury Quality Center, UNIX, MS Excel, MS Office, Win Runner and Java.
EDUCATION:
ISTQB Certified Tester Foundation Level
Bachelor’s degree, Bharathiyar University, Coimbatore, India
Visa Status: US Citizen
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