It Support Customer Service

Tamara Tungate

Cincinnati, OH *****

513-***-****

*************@*****.***

linkedin.com/in/tamara-tungate-966025215

Experienced logistics professional and business owner with demonstrated customer service skills transitioning into an IT support role. Recent graduate of Per Scholas’ IT Support training course with pending CompTIA A+ and Google IT Support Professional certifications. Able to successfully relay information to minimize customer conflict and meet expectations for quality services and goods. TECHNICAL SKILLS

• PC, laptop, and Mac setup,

troubleshooting, and repair

• Computer configuration, OS

installation, PXE deployment

• Windows, Linux/Unix, Mac OSX,

Apple iOS, Android

• Microsoft Windows Server

• 2012 R2, Linux Server (Ubuntu, Red

Hat, CentOS)

• Command Line, PowerShell

• LAN/WAN, DNS/DHCP/WDS

• Email client configuration

• Mobile device troubleshooting and

management – Cisco Meraki

• Data backup, restoration, recovery,

destruction, and encryption

• Infrastructure services

management (DNS, DHCP, Active

Directory)

• G Suite, Google Apps

• Microsoft Office, Office365

• Antivirus installation,

configuration, and virus removal

• WAP configuration and

management

• Bash & CMD scripting

• Printer installation,

troubleshooting, and repair

• Virtualization Technology Type1,

Type2, VMware ESXI

• SOHO configuration, management

• Rdp/VNC remote assistance,

troubleshooting

CERTIFICATIONS

• CompTIA A+ 1001 & 1002 certification

(expected August 2022)

• Google IT Support Professional certification

(received July 2022)

• Class A CDL

• Professional dog groomers’ certificate

EDUCATION

August 2022

Certificate of Completion, IT Support

Per Scholas, Cincinnati, OH

400+ hours of training in installation, configuration, maintenance, and troubleshooting for desktops,

laptops, mobile devices, printers, and routers.

PROFESSIONAL EXPERIENCE

As a local and over-the-road truck driver, served as intermediary between shipper and consignee; built

relationships with customers; and relayed information to minimize customer conflict.

• October 2021 – February 2022

Truck Bull, Fairfield, OH

• December 2020 – January 2021

T&T Enterprises, West Chester, OH

• September 2018 – January 2020

Trans-States Express, Cincinnati, OH

• October 2011 – March 2017

The Expediting Company, Vandalia, OH

2001 – 2005

Owner, “The Pet Stop,” mobile dog grooming business, Cincinnati, OH

Contact this candidate