Experienced editor, proofreader, organizer of thoughts

Eleni Zachariades

*****.***********@*****.***

SKILLS:

Strong communication, writing, editing and proofreading college & graduate papers, essays, & reports, organized and able to multi-task, critical thinking, uses investigative skills to figure out out-of-the-box solutions to complicated problems/situations, continually analyzes data to check for errors, auditing using software systems, effective time-management skills, customer service-oriented, leadership skills, problem-solving, takes initiative with a positive attitude, familiarity with various software applications: including Oracle, Microsoft Office, UPS CampusShip, supply ordering systems, payroll administration, ability to handle multiple projects, ability to work with staff at all levels, builds positive and inclusive relationships, strives to learn new technology and software

WORK EXPERIENCE:

J.C. Penney – E-Commerce Supervisor (November 2019-present)

Contributes to profitable sales growth by leading & engaging associates, delivering company merchandise execution strategies

Reviews planning tools for merchandise performance & placement as well as assisting with inventory control/asset protection

Manages execution of Omnichannel processes & operations, develops effective strategies to continually improve order fulfillment & BOPIS

Audits incoming orders verifying accuracy and resolving issues related to online ordering

Handles escalation calls & customer-care emails

Oversees & maintains sales floor recovery process, signing execution

Reconciles daily cash receipts, preparing bank deposits, and manages payroll

Formulated & provided feedback for a software application that was deployed to all stores

Consistently meets established performance standards related to product sales, customer service, profit & productivity

J.C. Penney – Cashier Assistant Supervisor (April 2017-October 2019)

Leads & manages team to create a positive work environment

Actively & enthusiastically engages customers to support credit, rewards, gift cards

Trains & supports all cashier associates, as well as on-boarding new hires

Proactively shifts resources based on traffic in-store, assists with recovery & fitting room maintenance

Actively engages in preventative shrink initiatives

Participates in new home office associate & new-to-position training

J.C. Penney – Omni-channel Specialist (April 2015 to March 2017)

Managed Omni-channel team with daily transactions, checking-in, researching shortages/overages, misdirects, mispicks, & partial orders

Performed weekly store audits & operations related to jcp.com to maintain accuracy of orders

Picked, packed and shipped customer orders & BOPIS using Enterprise Fulfillment software

Played a key role in developing & implementing new software for company-wide use

Actively engaged in cross training executives & associates in jcp.com & store processes

Assisted corporate OMNI channel team by providing feedback to improve processes and updating company-wide policies & procedures for jcp.com

Supported other J.C. Penney stores to improve the communication & implementation of jcp.com procedures and updating & reconciling their jcp.com stockroom

J.C. Penney – Customer Service Associate (June 2009-March 2015)

Held various positions of increasing responsibility in Catalog, Cashiering and the Home Dept.

UNIVERSITY OF NORTH TEXAS, Denton, Texas, 2005

B.A. in English

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