Production Assembler Call Center

DIANA CASAREZ

**** * ********

San Antonio, TX **201

210-***-**** Mobile

************@*******.***

Objective

To further my strengths and skills in order to attain growth within a suitable corporate environment.

Experience

2021-Present

Nupak

Production Assembler

Responsible for putting together component parts or pieces adhering to a specified order. Verify the correct quantities of components parts and quality checking completed items, manage parts inventory and use hand tools and mechanical equipment to produce structurally sound products and structures.

2016-2019

Novare National Settlement

Escrow Assistant

Scan and E-Record Deeds and Affidavits into counties thru Simplifile. Mail out all payoff.

Submit recorded Docs to Security Service Federal Credit Union secured website. Prepare policies for all Recorded Deeds.

2012-2015 Reynolds Transportation San Antonio, Tx

Clerk/Scanner

*Scan all driver documents into system

*Fax, copy documents

*Provide bi-weekly reports

*Provide monthly driver audits

2011-2012 Fast Cash Refund Express. San Antonio, TX

Tax Preparer

*Prepare tax returns

*Answer all incoming calls

*provide update to clients on refund status.

*provide update to clients on IRS website.

2010-2011 Global 360 San Antonio, TX

Prepper/Verifier

* Prepared documents for scanner.

* Retrieved files and check on DMV website.

2007-2010 Martinez Pump & Windmill Uvalde, TX

Secretary

* Answer all incoming calls.

* Payroll

* Invoicing

* Prepare all proposals for new clients and mail/fax.

* Post payments

* Assist in all other areas as needed.

2006-2007 Heard & Smith L.L.P San Antonio, TX

Call Center

* Inbound and outbound client calls.

* Download and enter information over the internet.

* Prepare status letters for clients as needed.

* E-mail client information to appropriate departments and attorneys.

* Update client files. Address and phone change etc…

* Assist client walk-ins.

* Outbound calls to clients with case update information.

* Fax requested client information.

2004-2006. Personal Touch Home Health San Antonio, TX

Receptionist

* General clerical duties.

* Answer incoming calls and message recording on multi-line switchboard.

* Assist staffing coordinator, and in other areas as needed.

* Greet and screen potential applicants.

Education

1993–1995 San Antonio College San Antonio, TX

Numerous course-studies in computer technology and office-based software.

*Skills

Ability to read and understand forms, reports, and manuals and apply content.

Ability to use office equipment and devices such as copier, multi-line phone system, fax and computer.

Excellent phone and communication qualifications.

Knowledge of standard office filing systems.

Typing 50 wpm.

Functional experience with Windows operating system technology.

Microsoft Office experience - Word

General database skill.

Proficient Internet and e-mail skill.

Customer Service Experience.

References upon request.

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Diana Casarez

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