Machine operator/truck driver

Isabel Casas

Phone: 832-***-****

Email: *********@*****.***

Objective

To obtain a long-term position with a company that will allow me to grow and develop new skills.

Experience

Insurance Representative, Texas Children’s Pediatric Associates 2016-current, Houston, TX

Verifies insurance for 15 physicians and updates staff on insurance changes

General knowledge of government and commercial insurance plans that are in network within the organization

Responsible for monitoring Patient, Claim Edit and Charge Review Work-queues and is able to make corrections to accounts

Assist with insurance claim questions, quote patients prices and can explain billing information

Able to process patient payments and schedule monthly payment plans for patients

Front Office Specialist, Texas Children’s Pediatric Associates 2008 – 2016, Houston, TX

Minimize items in work-ques (Data Entry Errors Registration)

Answer phones, take messages and schedule appointments for 15 physicians

Check in/out patients, My Chart activation, faxes & mail, verify insurance, process school forms.

Scheduled luncheons with Pharmaceutical Sales Reps

Attend all meetings for continuing education for my job

Scan all TCH Policies into Media Manager (Financial, Delegation of Consent)

Manager, Texas State Optical 2003 – 2008, Houston, TX

Assistant to the General manager

Took monthly inventories, reconciled cash with sales receipts, and prepared daily sales reports.

Trained staff on how to provide quality customer service and dealing with difficult sales

Ensured quantity of merchandise levels were maintained by meeting with vendors.

Prepared information and learning tools for staff to use during the bi-monthly staff meeting

Responded to and resolved all customer complaint issues and inquiries in a timely manner.

Actively recruited and interviewed potential employment candidates.

Doctors Assistant/Contact Specialist, Texas State Optical 1998 – 2003, Houston, TX

Obtain and record patient’s preliminary case history.

Trained and educated patients how to care for their contact lenses

Recorded accurate measurements required for processing the patient’s order in a timely manner.

Confirm patient appointments and verifies 3rd party insurance prior to actual appointment.

Managed traffic control in store by directing the customer to the appropriate areas.

Record and disperse messages to the appropriate staff member to ensure follow up on patient’s calls during busy time periods.

Created and obtained customer charts for new and existing patients.

Education 2000 – 2003 San Jacinto College

General Basic Courses

1999 North Shore Senior High School

High School Diploma

References Available Upon Request

Abilities Excellent communication, spelling, grammar and organizational skills. Interact in a professional & courteous manner. Fast Learner and work well with others.

Skills Microsoft Outlook, Word & Excel, Internet, Windows XP, Fax Machine, Printer/Copy Machine, Scanner, Type 70WPM.

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