Katina Brackins Mckenzie

Dothan, AL *****

adsx8k@r.postjobfree.com

334-***-****

Seeking a growth in a position/opportunity with an organization that promotes employee performance/ dedication and that could benefit from my work ethic, professionalism, and experience in any field. Authorized to work in the US for any employer

Work Experience

Advanced Medical Support Assistant

Central Al Veterans Health Care System - Dothan, AL October 2019 to Present

36301

Responsible in handling clerical duties for family practitioner, hospital or other medical facilities. Usually answer phone calls, greet patients and guests, schedule clinical appointments, maintain medical records, as needed, and remind the physicians on important agendas, and monitoring emails and relaying messages to the appropriate medical staff member. Resolves medical record discrepancies by collecting and analyzing information. Provides medical record information by answering questions and requests of patients, hospital staff and government agencies. Initiates medical record by searching master patient index identifying existing patient records or need to assign a new number. Participate in team huddles and team meetings to manage, plan, problem solve and follow-up with patient care, identify incomplete encounters and communicate findings to providers, utilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model, evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment, maintains contact with both medical and clerical units to resolve problem areas in administrative aspects in providing medical treatment, also handle filing that are related to facility they are working with like billings and doing some bookkeeping procedures. Experience re-scheduling patient's appointments and/or consults, entering no-show information, monitoring the electronic wait list, preparing for clinic visits, verifying and updating d2emographics and insurance information processing all emergency and non-emergency transfers to other VA facilities or private hospitals performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Operating programs such as Vista, CPRS, Vista R3, and more. FT 45 HRS/WK Housekeeping Aide

Central Al Veterans Health Care System - Montgomery, AL October 2017 to October 2019

36109

Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Get members of a group to work together to accomplish tasks, communicate information and ideas so others will understand, knowledge of principles and processes for providing customer and personal services, which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. My duties include working in a surgery clinical area that consists of surgery, supply, and decontamination. WG-2 FT 40 HR/WK PLUS OVERTIME

Medical Receptions Technician

CSL Plasma Center - Montgomery, AL

March 2016 to September 2017

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma process. Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment, comply with Standard Operating Procedures (SOPs), answer multi line phones, assists qualified donors in completing the screening process, clean collection areas, create new medical records and retrieves existing medical records by gathering appropriate record folders and contents assigning and recording new record numbers, verifying existing record numbers, inputting and recording locations to computer, delivering records communicate with patients about labs and other test results, as well as help lab technicians and assist in patient treatment as needed, appointment setting and rescheduling appointments, office administration, department leadership, training, communicate with vendors and staff on consult tracking, and data entry, check vital signs and enter information in hospital database. resolve patient issues and correct scheduling conflicts, maintains records of completed orders, ensured processed completed to eliminate delays/miss-shipments in a timely manner, conducts cyclic inventories of medical supplies, stocks and rotates supplies to obtain the maximum usage and control costs, and works independently exercising initiative and sound judgment in special assignments, emergencies and unexpected situations. FT 40 HRS/WK PLUS OVERTIME

Sales Store Checker

DECA - Fort Benning, GA

February 2015 to June 2016

Gunter AFB

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. GS-3 FT 40 HRS/WK

Assistant Manager

Rent a Center - Dothan, AL

June 2009 to September 2013

Supervise employees in day-to-day operation of rental business and assisting customers, monitor accountability of inventory, rental contracts, accounts payable, accounts receivable, monitor the budget, summarize budget figures, and resolve crises situations that may develop, plan, direct, or coordinate purchasing, warehousing, distribution, forecasting, customer service, or planning services, manage logistics personnel and logistics systems and direct daily operations, generally perform administrative tasks and are in-charge in keeping customers' records, and usually answer phone calls, greet customers and their guests, schedule appointments and remind my manager of meetings and other important agendas, open and close store as needed, manage plans, implements, and controls the efficient, effective forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements as well as management of inventory and stock. Check incoming documents and make copies as needed, sort all files alphabetically in a filing cabinet as well an electronic filing system by data entry or using an optical scanner, made sure filing system was efficient for updating and retrieving files as needed, and followed policies and confidentiality procedures to safeguard data and information of customers. FT 60 HRS/WK Food Service Worker (Volunteer Safehouse Ministries) 2101 Hamilton Road

Columbus, GA 31904

March 2015 - September 2016

Served food in a non- restaurant environment. Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items. Ensured accurate food delivery. Ensured that individual food deliveries correctly met any special diet requirements. Portioned and arranged food on plates and trays as instructed. Equipped trays with utensils, condiments, and other items. Delivered food in a timely fashion. Ensured safe, clean food handling and preparation. PT 25 HR/WK Legal Intake Specialist

The Cochran Firm - Dothan, AL

April 2000 to September 2002

Meets with new or prospective clients, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best next course of action for that client, processes paperwork for new clients efficiently and in accordance with protocols answers and screens inquiry calls and emails from prospective clients, communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues, shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes, displays the ability to communicate with others effectively, listen closely and convey points clearly, and shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others. FT 40 HRS/WK

Team Leader

West Telemarketing Services

January 1997 to April 2000

Be in charge running and managing the call center daily which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended, understand all organization's procedures and guidelines and communicate same to all team members, prepare budgets for the call center, monitor all calls to ensure that procedures and quality standards are strictly adhered to, organize training session for all agents and participate in recruitment of new call center agents, conduct regular review of all call center agents performance and organize training sessions for under performers, ensure a safe and comfortable working environment and delegate duties to all team members, and ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges daily. FT 40 HR/WK Secretary (Call Center)

Arrange and confirm appointments and interviews, maintain schedules and calendars, organize and coordinate meetings, conferences, travel arrangements, take, type and distribute minutes of meetings, handle incoming emails, mail and other material, set up work procedures, set up and maintain document management systems, communicate verbally and in writing to answer inquiries and provide information, liaison with internal and external contacts, and manage and operate office equipment. FT 40 HRS/WK

Education

High school diploma

Chipola Junior College - Marianna, FL

2013

Dothan High School - Dothan, AL

1990

Skills

• Medical Scheduling

• Multi-line Phone Systems

• Hospital Experience

• Telemarketing

• Laboratory Experience

• Calibration

• Multi-line Phone Systems

• Multi-line Phone Systems

• Clerical Experience

• Multi-line Phone Systems

• Recruiting

• Accounts Payable

• Medical Records

• Office Management

• Management

• Medical Office Experience •

Accounting

• Microsoft Outlook

Military Service

Branch: Army

Service Country: United States

Rank: E3

September 2001 to April 2003

Admistrative Specialist 71L

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