Church Secretary Service Representative

MONICA R. HAMLIN

** ***** ***. ************, **,*4112

adsx6w@r.postjobfree.com

Summary

Call center and manufacturing experience. Proven strengths in quickly learning new processes, technologies and computer skills. Good ability to work independently or as production team member. Highly organized and efficient in fast-paced multitasking environments, able to prioritize effectively to accomplish objectives with creativity and enthusiasm.

EXPERIENCE

2/2010 – PRESENT

STOCK SPECIALIST, hanesbrands

Good communication skills

Utilize computer systems to execute all aspects of the processes in the area

Responsible for the timely communication of any issues or schedule changes

Make labels for inventory being shipped per customer needs

Review inventory position daily and weekly against requirements

Responsible for process improvement and cost reduction through staffing and work demand

6/2005 – 2/2010

CUSTOMER SERVICE REPRESENTATIVE, startek

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

EDUCATION

JUNE 1997

BUSINESS, laurel park high

SEPTEMBER 2017

MEDICAL ASSIATANT, National Business

SKILLS

Strong organization/communication skills

Ability to manage multiple tasks

Good office skills

Basic computer skills

Excellent RF device skills

Label maker

ACTIVITIES

Church Secretary Assistant

Answer the phone and screen calls for staff per their direction.

Perform general office work; maintain supplies and various files; keep records and compile these into occasional reports.

File sermons, reports, correspondence and other assigned materials.

Record deposits and individual record of contributions.

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