Computer Operator Customer Service
Resume:
Cecilia Chavez
Computer operator *
Killeen, TX *6549
*******@*****.***
1. Case load 40 and up
2. 9 years in children experience social services and trauma 3. AsaM criteria knowledge.
4. Bilingual in Spanish and English.
5. Minimum of a Master's Degree in Social Work, Psychology, Sociology, or other relevant behavioral science.
6. Minimum of 2-5 years of experience in the Social Work, Psychology, Sociology, or other relevant behavioral science fields
7. Must have excellent verbal and communication skills 8. Proficiency with computer and common office equipment, as well MS Office. 9. Minimum of one (1) year of experience in child care, child welfare, or case management with children (preferred)
10. 9 year in sexual assault and trauma, SACMG
11. Knowledge of the military, Department of Defense (DOD), Department of the Navy (DON) and Sexual Assault Prevention and Response (SAPR) program i 1. ASAM criteria and intake
Groups session on chemical dependency knowledge.
Cognitive therapy
Individual sessions with clients to work on their dimensions and behavioral therapy . Prqofessional and dependable Spanish speaking
Individual seeking long term employment in
A well-organized office and Rising Opportunities as well as put my Degree in Criminal Justice I am a fast learner and enjoy learning the teaching Techniques in my job. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Computer Operator II
Westech International, Inc - New Mexico
June 2022 to Present
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types of Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications Training and Certifications:
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Required Certification(s):
• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract (Microsoft MTA or equivalent)
• Required Security Environment Certification: CompTIA Security+ CE or equivalent
• Computing Environment: MTA 98-349, Windows Operating System Fundamentals
• Please note that certifications requirements are subject to change based on contractual requirements Skills / Experience:
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
• Knowledge of the principles, methods, and techniques used in network and systems administration and support
• Knowledge of related hardware and software
• NOSC support experience, including problem resolution and incident tracking. Data Analyst
Westech International, Inc - Killeen, TX
June 2021 to Present
• Working knowledge of DA Pamphlet 350-38, Standards in Weapons Training
• Working knowledge of JCIDS process
• Working knowledge of Command, Control, Communications, Computer, Intelligence, Surveillance, and Reconnaissance (C4ISR) operations and equipment
• Working knowledge of FM 3.0 and FM 3.100-40
• Working knowledge of TRADOC Regulation 350-70, March 1999
• Working knowledge of programming and budget process
• Study/Analysis. The contractor shall provide technical (force structure, grade plate, formation, etc), and professional expertise in full spectrum Army and joint contracting and AFSB operations including AWFCs in accordance with the Army Operating Concept (AOC), Army Functional Concept (AFC) Framework, Army Campaign Plan (ArCP), ARCIC, and TRADOC guidance
• When new simulation models or upgrades to current simulation models are introduced, obtain and maintain the functional proficiency in the upgraded capability
• Ability to produce timely, logical, and concise work products
• Develop exercise plans, coordinate internal and external resources, monitor planning progress and timelines, and prepare contract deliverables
• Ability to Plan and Integrate Wargames and Experimentation
• Knowledge of non-lethal weapons
• Knowledge of Joint Capabilities Integration and Development System (JCIDS)
• Knowledge of Experimentation Expectation
• Availability for meetings, consultations and any related tasking and deadlines
• Outstanding interpersonal and customer service skills, including the ability to work effectively independently, in a team or collaborative environment
• Maintain functional proficiency in multiple simulations and systems
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Mental Health Therapist
HGS - Florida City, FL
December 2021 to April 2022
• Provides weekly counseling to assigned caseload.
• Provides group therapy/community group meetings.
• Coordinate caseload with assigned case managers and lead case managers.
• Provides reports needed to supervisor.
• Attends internal and external meetings.
• Maintains the UC case file and ORR database in accordance with ORR policies and procedures.
• Reports significant incidents in accordance with ORR policies and procedures.
• Follows up on all Significant Incident Reports.
Other Duties:
• Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training and goals. Ensures safe operating conditions within area of responsibility.Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.
• Perform other duties as assigned within your scope of work and responsibility.
• Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards. Mental Health Clinician
Loyal Source - Loop, TX
July 2021 to November 2021
My role as clinicians was to conduct mental health assessments for all children in care as well as provide ongoing individual and group counseling, screening for human trafficking concerns, and crisis intervention.Be bilingual in spanish, conduct group therapy and cognitive therapy for the UC minor and have individual session to check on their progress.I have been a MHC with the ORR program and national emergency response crisis for over 3 years .
•
Clinical Coordinator
Health care support - Maitland, FL
April 2021 to July 2021
Mental health evaluation
Group
Wellness check
Suicide/homicide ideation
Orr experience.
Discharged
Treatment plan
Mental Health Counselor
SOSi International - San Antonio, TX
March 2021 to May 2021
Summary: The lead case manager is responsible for using sound professional judgment and best practices to ensure quality case management services and the swift reunification of the service population and their family/sponsor(s) while maintaining compliance with established state and federal standards and requirements. To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:
Essential Functions:
1. Communicate with families and/or prospective sponsor(s) within the specified timeframe to discuss the role of BCFS HHS and the reunification process. 2. Process the sponsor information necessary for reunification within the required timeframe. 3. Actively participate in case staffing meetings with the Administration for Child and Family, Office of Refugee Resettlement/Department of Children’s Services Field Coordinator and follow-up with recommendations. Approved (ADA) Rev.4/11/19
4. Meet with each assigned child one time between Sunday and Saturday and as requested by child. 5. Meet all deadlines required by program supervisor and federal partners 5. Communicate effectively in writing and verbally in English and Spanish. Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position. 2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
2. Complete Case Management Tracking for each assigned child. 3. Review completed family reunification packets for accuracy and follow up with sponsor to discuss any issues identified.
4. Complete and submit all relevant forms to the Department of Children’s Services with a copy of Family Reunification Packet.
5. Receive approved interim Verification Release Form, review with child and obtain child’s signature. 6. Prepare sponsors to successfully complete and sign all required forms and documents. Forward original documents to Executive Office of Immigration Review (EOIR) with a copy to Department of Homeland Security.
7. Complete and submit notice to Executive Office of Immigration Review when Contractor issues approval to release the child.
8. Assist children during departure/reunification, as needed. 9. Participate in scheduled meetings and team decisions and operations. 10. Participate in workshops, seminars, education programs and activities that promote professional growth and development.
11. Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements. 12. Review and sign children’s records in accordance with agency policies and procedures and applicable licensing and contract standards.
13. Work evenings, weekends and holidays as needed or requested by position supervisor. 14. Implement BCFS safety protocols including evacuating with children and other staff in case of an emergency.
15. Maintain confidentiality in all areas of the service population and program operations. 16. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times. Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to FirstAid CPR EmergencyBehaviorIntervention Other:
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
3. Provide proof of work eligibility status upon request. 4. Pass a pre-employment and biennial criminal background checks. 5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
b. Communicate effectively in writing and verbally in English and Spanish c. Work in a fast paced environment and maintain emotional control and professional composure at all times
d. Maintain computer literacy required to meet the responsibilities of the position Approved (ADA) Rev.4/11/19
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
1. Demonstrate a working knowledge of all Residential Services policies and procedures. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
It is the policy of BCFS System of Companies and its affiliated organizations to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law. Click here to view the “EEO is the law” poster
CNA/Caregiver
Girling Health Care Inc - Temple, TX
June 2020 to March 2021
I assist elderly patient with bathing and vitals and exercise and meals plans and diet. I also help with dressing hygiene and daily routine .
Chemical dependency counselor
American Behaviroal Health System - Chehalis, WA
December 2018 to February 2019
In my working with ABHS I have gained the experience and knowledge in Counselor offenders with chemical dependency addiction. Assessments
1x1 session
DSAM Monthly reports
ASAM criteria
Discharge treatment plans
Group session
Education material on drug addiction.
IOP treatment
Discharge completion treatment paper work
Learning signs and symptoms in addiction
Behavioral patters in clients
6 years leadership experience .
Case Manager
America Behavioral Health - Chehalis, WA
June 2016 to February 2018
Help criminal offenders with housing funding resources for housing and transitioning back to there community. I also help with IOP facilities for drug treatment, assessment., and medical enrollment . Help teach Therapeutic Community to help them adjust to society upon release . Social Worker
Children & Family Services, Office of - Tacoma, WA June 2015 to April 2016
Responsibilities
Investigate reported incidents of suspected child abuse and neglect, implementing appropriate interventions . Accesses the environment and well being of the children under the age of 18 years old. Establishes contact with Law Enforcement, parents and the alleged victims and other collateral contacts in order to determine the validity of the referral. Performs risk assessment of the family under review and develops a goal plan or contact in an attempt to alleviate the situation . Maintain appropriate and clear documents of finding while in the filed . Works closely with the foster families in order to preserve appropriate placements for children in shelter care .
Transport and supervise children outside of standards business hours while placement is established . Accomplishments
Reuniting families together and helping parents become better partners for their children. . Skills Used
Spanish speaking skills
Supporting families while they are in a dependency case . Safer for the children with setting a safety plan . Social Worker
Chehalis tribal Reservation - Chehalis, WA
October 2009 to December 2014
Work with on going case loads with families and provide resources for mental health, DV, counseling parenting classes . Monitor families and progress and children behavior and medical needs,court reports and case management.
Case Supervisor
CPS - Tacoma, WA
February 2013 to June 2014
Supervise visitation between children that or in foster care with their biological parents and report to the social worker how they visit went and how parents our being towards their children and make sure the parents our complying with the court from going to their drug classes and attending the parenting program classes to help them become better parents. Supervise visitation and document the visit for the courts. Setup Visitation between parents and Children and the foster parents, Maintain Stability and structure with the parents, Children and Foster parents.provide support for the parents and families during there set backs .
Probation Officer
Thurston county juvenile detention - Olympia, WA
March 2012 to June 2014
• As a probation officers I supervise youths/Adults who are on probation or parole. I would work with Individuals and their families to assess and ensure compliance with court terms. I also provide counseling to the offender in an attempt to change or eliminate behavioral issues. I would also do risk assessments and court reports for the court on status of the clients . Monthly check in at the residence or job to make sure the Individual was following procedure and all requires of the courts .Intake process of new probationers, including criminal history
• Prepare legal documentation and reports for and attend court, show cause hearings, revocation hearings, and MTR hearings, etc.
• Testify in court and supply information as necessary
• Case management
• Conduct field visits, curfew checks and bar checks
• Responsible for collection of court-assessed fines, costs and fees
• Maintain hard and soft files
• Computer literate (databases, word process 45 wpm, spreadsheets, etc.)
• Interview and counsel probationers in office and field visits, direct and indirect cases
• Monitoring probationer adherence to conditions of probation (EM, CSR, AA, treatment, curfew, sex offender state laws and interstate compliance, etc.)
• Problem resolution
• Research and prepare chrono's, monthly progress reports, violation reports, request response forms, and other reports as necessary
• Develop and implement strategies for case supervision
• Perform risk/need assessments and reassessments
• Refer probationers to CSR, Counseling, GED classes, TWC, CCF, and OSAT
• Perform urinary analysis and oral fluid testing
• Monitor internet usage of sex offenders
• Prepare correspondence and delinquency letters
• Project management
• Excellent written and oral communication skills
• Professional and respectful etiquette and appearance
• Knowledgeable with Texas Code of Criminal Procedure Article 42.12 and Standards provided by the CSCD handbook and CJAD
• Time management skills, organizational skills and motivation
• get along with all types of people, patience
• Ability to speak Spanish is very helpful, but not required
• Handle phone calls relating to probationers on your caseload
• Work hour flexibility to ensure efficient completion of duties and maximum service to probationers
• Report violations in a timely manner
• Organized case management skills
•
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Day Care Teacher
Mini Skool Academy - Lacey, WA
July 2011 to May 2012
Provided the fundamentals for Preschoolers so that they could be ready for Kindergarten and teach children the early stages of the B.O.B books and different cultures around the world, how to share and be kind and generous to others. ABC, colors word Sentencing. Cashier
Cabalas
2009 to 2009
Provided customer service as a cashier other tasks included keeping the store looking neat and clean. Making sure my till had the correct amount of money in it. Paperwork and money count after shift. 2010-2011
Respite care provider
Took care of children with special needs, tasks included giving appropriate medication, breathing treatments and helping the
Children with exercise.
Education
Bachelor's in Criminal justice and social worker
Sabinal High School - Killeen, TX
1996 to Present
Master's in Psychology
Simmons online university - Washington State
February 2018 to June 2019
Master's in Social work
Walden University - Minneapolis, MN
September 2015 to August 2017
Bachelors Degree in Criminal Justice
ITT Technical Institute-Indianapolis - Angola, IN
2011 to 2014
Skills
• Chemical Dependancey certification (3 years)
• FTDM Training (Less than 1 year)
• Case Management (4 years)
• Counseling (4 years)
• Risk Assessment (2 years)
• Aggression Replacement Training (2 years)
• Customer Service (6 years)
• Domestic Violence (2 years)
• Forensics interview Training for Adults and children . (6 years)
• Law casw manager (4 years)
• Addiction Counseling (6 years)
• Behavioral Health (8 years)
• Child Protective Services (8 years)
• Crisis Intervention (6 years)
• Group Therapy (7 years)
• Individual / Group Counseling (7 years)
• Mental Health Counseling (8 years)
• Social Work (8 years)
• Intake Experience (5 years)
• Behavioral Therapy (9 years)
• Curriculum Development (5 years)
• Motivational Interviewing (6 years)
• Child & Family Counseling (8 years)
• Presentation Skills (4 years)
• Crisis Management (7 years)
• Applied Behavior Analysis (7 years)
• Cognitive Behavioral Therapy (8 years)
• Bilingual, PRIOSN enviorment training and therapy, Family therapy and mental health therapy and crisis training, (8 years)
• Meeting Facilitation (6 years)
• Computer Literacy (5 years)
• Microsoft Office (10+ years)
• Medication Administration (5 years)
• Management (8 years)
• Administrative Experience (10+ years)
• Behavior Management (9 years)
• Program Development (4 years)
• Developmental Disabilities Experience (5 years)
• Caregiving (5 years)
• Patient Care (7 years)
• Data Collection (8 years)
• Conflict Management (10+ years)
• Program Management (5 years)
• Supervising Experience (4 years)
• Tutoring (7 years)
• Teaching (3 years)
• Research
• Management
• Clinical counseling
• Documentation review
• Special Education
• Care plans (4 years)
• Autism experience
• Childhood development
• Psychotherapy
• Hospital experience
• Special needs
• Patient monitoring
• Classroom management
• Computer networking
• Discharge planning
• ERP systems
• Accounts receivable
• General ledger accounting
• Pricing
Languages
• Sp - Expert
Certifications and Licenses
Regional core training
September 2015
Regional core training that helps with tools to a social worker FTDM Facilator Training
December 2016 to Present
Mediator for CPS and helps families with a plan to help them get started in services and a safety plan . CDPT
December 2017 to December 2020
CDPT certification
Chemical dependency counselor
December 2018 to December 2020
I am a licensed chemical dependency counselor trainee . LCSW
LCDC
August 2018 to August 2025
Becomes proficient in and adheres to the Agency’s treatment philosophy which incorporates CBT
(Cognitive Behavior Therapy), Contingency Management, and self-help meetings. Becomes proficient in the delivery of the approved curriculums and maintains the integrity and fidelity of the approved curriculum. Maintains familiarity with community resources and their limitations, the procedures for making referrals, and the confidentiality requirements inherent to the referral process so that community resources are used to benefit clients. Recognizes the need for case consultation by adhering to continued supervision including, but not limited to: case reviews, group supervision, individual case reviews, teach backs, role plays, and unsuccessful case reviews. Maintains contact with referring professionals and seeks assistance in matters that exceed the Counselor’s level of expertise and/or scope of practice. If credentials permit, signs off on treatment plans and assessments for staff that are in a training status. Identifies program needs and suggests improvements to the Clinical Coordinator, Clinical Administrator, and/or Clinical Director. Acts as a resource to “team” members. Assists the Clinical Coordinator, Clinical Administrator, and/or Clinical Director in managing staffing adjustments. Effectively acts as a representative of the Agency at court and community proceedings. Manages time and organizes work demands appropriately. Maintains ability to type/use computer and all programs implemented by the Agency including but not limited to those maintaining electronic health records. Navigates internet effectively to search for accurate criminal history of clients for verifications. Continues professional training and stays current in professional development. Maintains licensure and/or certification required for job assignment. CNA
CPR Certification
LPC
RN
LMHP
QMHP Certification
First Aid Certification
AED Certification
Child Development Associate Certification
QIDP Certification
Certified Case Manager
LSCSW
BLS Certification
Licensed Certified Social Worker
Clinical Social Worker
LMHC
Assessments
Teamwork: Interpersonal Skills — Familiar
September 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Familiar
Case Management & Social Work — Familiar
August 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Verbal Communication — Completed
July 2018
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Legal Skills — Completed
January 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Completed
Written Communication — Completed
July 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Restaurant Manager — Completed
April 2020
Managing restaurant staff and meeting customer expectations Full results: Completed
Case Management & Social Work — Familiar
April 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Work Style: Reliability — Completed
April 2020
Tendency to be dependable and come to work
Full results: Completed
Supervisory Skills: Motivating & Assessing Employees — Completed April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
Work Style: Conscientiousness — Familiar
April 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Familiar
Scheduling — Completed
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Problem Solving — Completed
March 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Active Listening — Completed
April 2020
Actively listening and appropriately responding in conversations Full results: Completed
Attention to Detail — Completed
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Work Motivation — Completed
April 2020
Level of motivation and discipline applied toward work Full results: Completed
Case Management & Social Work — Familiar
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar
Customer Service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Administrative Support Professional Fit — Proficient July 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Case management & social work — Familiar
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar
HR: Compensation & benefits — Completed
July 2020
Knowledge of compensation and benefits programs
Full results: Completed
Building relationships for childcare providers — Highly Proficient July 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient
Early childhood development — Familiar
November 2020
Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.
Full results: Familiar
Work motivation — Completed
April 2020
Level of motivation and discipline applied toward work Full results: Completed
Following directions — Completed
July 2020
Following multi-step instructions.
Full results: Completed
Electronic health records: Best practices — Completed February 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Clinical judgment — Completed
February 2021
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Typing — Completed
February 2021
Transcribing text using a standard keyboard
Full results: Completed
Active listening — Completed
February 2021
Actively listening and appropriately responding in conversations Full results: Completed
Medical terminology — Completed
February 2021
Understanding and using medical terminology
Full results: Completed
Verbal communication — Completed
February 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Memorization — Familiar
February 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
First aid — Proficient
February 2021
Treating common medical emergencies
Full results: Proficient
Analyzing data — Completed
February 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Attention to detail — Completed
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style:
Contact this candidate