Computer Operator Clerical Assistant

Alexander D. Scotten

Indianapolis, Indiana

LinkedIn • 317-***-**** • *********@*******.***

Computer Operator/Scheduler

Passion for computer operations and Information Technology with relevant practicum and experience.

Technically sophisticated computer operator with solid history of technical troubleshooting, maintenance, and hardware/software knowledge in addition to an Associate’s degree in Computer Information Systems Technology. Broad knowledge and success in computer operations environments with a mixture of technical and communications skills. Adept at UNIX and programming languages in support of computer operations. Skilled cross-functional collaborator, problem solver, and diligent team member capable of furthering organizational objectives.

Computer Operations and Maintenance / Equipment Setup / User Training and Support

Information Technology / Troubleshooting & Issue Resolution

EDUCATION AND TRAINING

Associate of Applied Science (A.A.S.) in Computer Information Systems Technology

Ivy Tech Community College, Indianapolis, Indiana

COMPUTER OPERATOR EXPERIENCE

Computer Operator (1/1998 – 9/2006) State of Indiana, Department of Revenue

Oversaw all aspects of daily computer maintenance, troubleshooting, repair, and operations. Leveraged knowledge of UNIX and IBM MVS mainframe environments to determine equipment setup and programming instructions. Managed operational records, including machine performance deviation/ABEND notifications. Supported cross-functional teams and operators, operated computers and peripheral equipment, oversaw tape library, and managed computer backups and data integrity. Updated and maintained software, servers, networks, and WAN/LAN.

ADDITIONAL EXPERIENCE

Clerical Assistant 1 (9/2017 – Present) State of Indiana, Bureau of Motor Vehicles

Supported all aspects of clerical BMV credential document processing via FORTIS, including preparation of confidential documents under strict ethics codes, document drafting, and document review. Performed technical troubleshooting, and collaborated with cross functional team members to ensure accurate and efficient document and title processing.

Key Achievement:

Spearheaded verification of over 1,200 credentials and 1,200 title/watercraft title transactions per day with an error rate of less than .0025%.

Office Services Rep 1 (2/29/2016 – 9/1/2017) Canon Business Process Services

CSA 1 (10/12/2015 - 2/27/2016) Novitex Enterprise Solutions

(Both companies above were contracted to Barnes & Thornburg)

Under the direction of the Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client’s time-frame. The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, and providing high-level customer service.

Call Center Representative (3/2015 – 9/2015) Ingram Micro

Delivered outstanding customer service via phone, email, and written correspondence as a consummate cross-functional communicator and problem solver. Quickly and efficiently identified and resolved issues, managed customer expectations, de-escalated concerned customers and calls, and collaborated with colleagues and management to align with organizational goals.

Order Processor (6/2014 – 3/2015) RR Donnelley

Oversaw pallet receiving from forklift drivers and coordinated supply chain movement and distribution.

Additional experience as a Production Assembly and Packaging Operator (2014) at RR Donnelley

Research Analyst/Clerical Asst 5 (09/2006 - 06/2014) State of Indiana Department of Revenue

Provided quality customer service to taxpayers and internal customers who contacted the Titles and Clearances Section for assistance by using the 4-step process. Provided assistance relative to clearances of titles and or licenses. Worked to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency and productivity in all areas of departmental operations and tax administration.

Key Achievement:

Achieved a 35 percent improvement in turnaround time for the department in the release of vehicle titles and the processing of Workers Compensation clearances.

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