Travel consultant, travel agent, group specialist

SABINA CABALLE

Winnetka, CA *****

*******.***@*****.*** / 1-818-***-****

SUMMARY

Accomplished, passionate Travel Coordinator with over 20 years of experience elevating client relations and operational performance in B2B and B2C service roles. Demonstrates keen ability to thrive under pressure in fast-paced settings, leveraging expert skills in administration and consultative sales to acquire and retain key business. Upholds commitment to top-quality service practices, eager to engage in ongoing development in dynamic agency environment to extend career with international and domestic planning destinations. SKILLS

Research and reporting

Consultative sales

Itineraries

Data and payment processing

Operational improvements

Account management

Product and service promotion

Client retention

Team collaboration

Seaware

RightRez

Microsoft Office Suite

EXPERIENCE

River Cruise Group Specialist / AmaWaterways - Calabasas, CA 04/2019 - Current Contacted assigned group producers to explain booking procedures and policy, payment terms and intake special requests. Managed group files and accounts, including creating and maintaining individual reservations within group master account. Maintained relationship with travel agency/group producer, including having monthly follow-up calls to assess sales momentum and respond to client needs.

Collected group special and custom requests and coordinated fulfillment with operations department. Oversaw group inventory, including allocating, releasing and blocking cabins in reservations system and escalating inventory challenges to group sales manager and VP, Reservations. Gathered and processed group payments and allocated payments to associated bookings and group master accounts. Kept detailed financial records of revenue and costs related to assigned groups, including providing financial summary to client. Requested group airfare and custom hotel/land arrangements, transfers, tours and events. Collaborated with marketing department to facilitate client requests for promotional collateral. Coordinated with information technology (IT) department for account productivity reports and assistance with system issues. Communicated new promotions to assigned travel partners and accounts. Attended consumer and trade shows as needed.

Assisted with FIT calls according to volume.

Utilized programs such as Seaware, RightRez, Teams and Outlook. River Cruise Specialist / AmaWaterways - Calabasas, CA 11/2017 - 03/2019 Fielded inbound sales calls and worked to convert calls into sales whenever possible. Detailed saleable features, quotes, prices and payment terms. Collected and processed payments.

Provided air quotes, hotel extra nights and other client special requests to appropriate department. Initiated lead follow-ups by phone and email to qualify customers and offer quotes. Answered questions and recommended appropriate products to fulfill customer needs. Maintained booking quality control and product integrity. Booked cruises, generated invoices and followed up with travel agents and direct clients. SC

Nurtured relationships with partners and direct clients. Verified client information in reservation database and requested database updates as needed. Utilized Seaware reservation system and RightRez air reservation. Warranty Administrator / Contractors Wardrobe - Valencia, CA 11/2012 - 11/2017 Processed warranty paperwork for accurate documentation, reporting and filing. Organized claims paperwork and booked appointments with customers. Checked documentation to ensure appropriate coding, catch errors and make revisions. Handled claims for payment or forwarded to appropriate personnel for further investigation. Maintained exceptional relationships with B2B and B2C clients and addressed warranty inquiries via phone and email. Collaborated with data entry, manufacturing and shipping departments to resolve and process warranty claims. Assisted and transmitted inspection requests to sales representatives in field. Logged key Return Merchandise Authorization and warranty information into company database. Oversaw administrative budget and prepared expense reports and reconciliations. Analyzed RMA stats and compiled monthly status reports to facilitate transparency and process improvement. Integrated new hires into administration team by delivering 1-to-1 and group trainings and providing ongoing support. Travel Consultant / Disneyland Paris - Marne La Vallée 01/2002 - 12/2011 Built strong relationships with international customers from French, British, Spanish and other target markets. Utilized consultative sales skills to understand client needs. Planned and booked travel arrangements, accommodations and daily activities. Collaborated with travel agencies, transportation firms and 13 hotels to create travel packages. Maintained in-depth record of customer information, invoicing, billing and post-sale services in company database. Led trainings seminars on customer service and administration to enhance operational efficiency. Achieved over $1.5 million in sales every year and improved customer satisfaction rates. Earned titles of Executive Coordinator and Subject Matter Expert due to exceptional performance and diligence. EDUCATION AND TRAINING

Associate: Customer Relations 2010

National Ministry of Education - Paris, France

LANGUAGES

English:

Full Professional

French:

Native/ Bilingual

Spanish:

Limited

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