MICHELLE P. SCHAEFFER

Menifee, California

757-***-****

adsx4x@r.postjobfree.com

www.linkedin.com/in/michellepschaeffer/

PROFESSIONAL SUMMARY

Healthcare Administrative Professional with 10 years of proven experience in Records Management and Executive Administration. Accomplished measurable results while working with teams of 500 personnel in a dynamic, fast - paced environment. Possess extensive knowledge of Administrative Support, Project Management, Calendar Management / Scheduling, and Relationship Building. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers and clients. Career supported by a Bachelor of Science in Nursing.

• Office Management

• System Organization

• Data Entry

• Benefits Verification

• Policy Implementation

• Client Confidentiality

• Customer Service

• Organizational Communication

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

LOMA LINDA UNIVERSITY MEDICAL CENTER – Murrieta, CA Jan 2022 – Jul 2022 Cardiac Telemetry Unit Secretary

• Provided administrative support for the work group; updated Electronic Medical Records (EMR)/Electronic Health Records (EHR-EPIC), performed clerical duties, greeted patients, and assisted medical staff

• Assembled admission packets and hard charts; contacted external medical facilities to complete patient records, arranged for documents to be scanned into EMR, prepared discharge packets, and broke down hard charts following patient discharge

• Greeted and screened the public and healthcare providers upon arrival at the unit; reported observations to the nurse in charge, recognized potentially dangerous social situations, and notified security when need to deescalate tense situations

• Assisted the healthcare team with providing and coordinating patient care activities; updated call light system, programmed & responded to call lights, and notified caregivers of patient’s requests

• Requested equipment and/or supplies from central service; notified dispatch services when equipment was due for service, coordinated patient transfers, and ensured medical record transfers followed the patient to the new location

• Utilized the organization intranet, Microsoft Outlook, and On-Base to prepare and file correspondence, maintained inventory of department supplies, and notified Environmental Services when needed KING LAW FIRM ATTORNEYS AT LAW– Wildomar, CA Oct 2021 – Nov 2021 Administrative Assistant Fellowship (Hiring Our Heroes)

• Provided executive administrative support to the Chief Executive (CEO); booked consultations, managed the CEO’s calendar, and maintained inventory of office supplies

• Tracked incoming & outgoing correspondence, printed and scanned documents, ordered office supplies, and prepared attorney privileged documents for high-profile clients

• Learned how to utilize Clio to updated client information; responded to request for information, on Real Estate Law, Probate, Estate Planning, Dissolution of Marriage, and Evictions

• Gained experience in the legal sector during the development and implementation of long- and short-term strategies, attended morning meetings, and updated executives on daily schedules KING HAMAD UNIVERSITY HOSPITAL – Bahrain Mar 2017 – Nov 2019 Medical Secretary

• Supported the medical staff by representing physicians, scheduling appointments, arranging specialist referrals, screening in-coming mail, transcribing dictation, and preparing medical reports. MICHELLE P. SCHAEFFER, PAGE 2

Medical Secretary (cont.)

• Drafted minutes for departmental and committee meetings, prepared letters of recommendation, references, and memos for the department, and maintained office files & patient records

• Provided medical and administrative secretarial support to various clinical and non-clinical departments across the hospital; submitted monthly Clinical Private Practice reports

• Attended meetings with vendors to explain hospital policy & procedures prior to finalizing contracts Prepared On-call and Outpatient department (OPD) Rota’s manually and update in the electronic system used by the hospital, scheduled members of the department for various required training events EXPRO INTERNATIONAL CONSULTING AND DEVELOPMENT, Bahrain Apr 2014 – Jan 2017 Executive Secretary

• Collaborated as part of a team of consultants that brainstormed with professionals to optimize business in the region; emailed team member correspondence, prepared reports for distribution, and updated monthly financial reports for the company

• Managed online transactions for the organization, conducted research on information products, and updated accounts in the Labor Market Regulatory Authority in Bahrain (LMRA)

• Updated online dashboards on the company website, assisted with online applications for international arbitration, and conducted inventories of office equipment

• Restructured weekly reporting format and internal standard operating procedures which significantly improved internal communication flow and task execution within the entire organization GULF HOTEL RESORT, Bahrain Jun 2013 – Mar 2014

Front Desk Associate

• Greeted, registered, and assigned rooms to guest at a 5-star hotel; operated switchboards and connected callers to the appropriate individual

• Researched information for guest, relayed messages, advised guest on reputable local establishments, and conducted wake-up calls

• Posted charges to guest accounts, processed payments, balanced accounts, made corrections where necessary, and informed housekeeping department about room status/availability.

• Received and resolved guest complaints and referred guest to managers when necessary; maintained customer satisfaction records to assist in seeking improvement in customer service EDUCATION

Bachelor of Science, Nursing, Misamis University 2007 TECHNICAL SKILLS

Software: Microsoft Office, EPIC EHR, Google Suite, Word Press, Wix, Oracle, Link tree, SharePoint Communications Software: MS Teams, Zoom, Google Meet, Webex

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