Customer Service Csr
Resume:
South Burlington, VT *****
***********@*****.***
Jennifer Crowley
HIGHLIGHTS OF QUALIFICATIONS
● Possesses an Associates Degree in Social Work/ Liberal Arts
● 15+ years of Customers Service/Administrative & Technical Skills
● BLS Certified
● 5 years Medical Office Experience
● Coordinator of the Home Sleep Study Program
● Managed the Replenishment Program supplying Resmed products to patients
● Insurance verification
● Completed over 500+ hrs of Clinical Training
● Provided diagnostic & supportive procedures within the realm of the Sleep Lab, such as
Polysomnogram - PSG, CPAP
● Titrations, Split Nights and MSLT’s
● Accurately delivered a desired positive airway pressure in order to treat Sleep Apnea
● Responsible for preparing patients for sleep studies, monitoring patients during data
acquisition and creating tech notes & maintaining confidentiality.
EXPERIENCE
Community Health Centers of Burlington, Burlington VT - Clinical Care
Coordinator
December 2021-Present
● Tasking in Nextgen software. Editing and reviewing care plans with Care Managers
● Pre-visiting Planning, Assessment, Screening
● Patient Outreach & Engagement
● Scheduling, Data Management, Care Gap Reports
● Answer Multi-line phone system
● Creating Monthly Reports and updating for Care Managers
● Visit/Encounter Preparation of Patients
● Faxing, Scanning, EHR, EPM, ect…
● Nextgen Software, EPIC Software
● Reviewing Insurances
● Checking Eligibilty, Prior Authoriations,
Vermont Medical Sleep Disorder Center, Essex Jct — Home Sleep Study
Coordinator
January 2018 - May 2021
● Responsible for scheduling patients for HST pickups, provided information to patients
regarding how to use equipment.
● Maintaining and updating pt info into Fastrack software.
● Performed necessary day to day duties such as answering calls and voicemails, emails,
faxing, scanning.
● Proficient in PC applications such as, MicroSoft Office XP, 2000 including Word, Excel,
Outlook, Epic, Citrix, SAP
● Maintained Confidentiality, and HIPAA w/ pts records.
● Analyzed and utilized various shipping methods when mailing out our monthly medical
supplies.
● Coordinate monthly meetings with staff personnel.
● Prioritization of pt’s requests, solving pt’s problems, closing office procedures.
● Verifying Insurances such as Medicare/Medicaid, BCBS, AETNA, Cigna etc, including
actual calls, checking the portals, Checking Eligibility. Prior Authorization, and other
pertinent issues
Vermont Medical Sleep Disorder Center, Essex Jct — CPSGT Trainee-
May 2021 - November 2021
● Performed Studies such as PSG, CPAP Titrations, Split Nights
● Measured and marked scalp with appropriate landmarks in accordance w/ electrode
placements for each neural pathway to be tested
● Performed artifact free digital data acquisitions and troubleshoot equipment, captured
clean montagues.
● Produced all documentation & support services for testing
● Ensured all ordered procedures were completed in an efficient and organized manner.
Responsible for checking and verifying pt charts.
● Communicated plan of care with pts & families, caregivers.
Gadues Dry Cleaning, Shelburne — Customer Service Rep
April 2016 - Present
● Greeting Clients, prioritizing clients requests, resolving clients issues
● Answering phones, emails. Creating emails if needed, Faxing
● Accounts Payable/ Accounts Receivable
● Preparing items for pickup, Dry Cleaning, Wash Dry Fold and tagging.
● Opening and Closing Procedures
Food Science of Vermont- Inside Sales Rep / CSR
September 2010 - April 2014
● Developed meaningful relationships with customers to encourage trust and loyalty
● Set and meet Sales Goals and objectives set by leadership
● Improve Sales skills to increase success rate.
● Follow up on cold and warm leads to further sales process
● Locating new sales opportunities through tactics cold calling, attending trade shows, built
mailing lists.
● Interpersonal and teamwork skills.
● Scheduled appts for outside reps and new clients, managed both inside and outside reps
schedules,
● Faxing, Scanning, Handled a multi-line phone system, emails and updated employee
calendars as needed(Outlook Calendar)
● Customer Service
● Managed multiple panels, reviewing, editing, scheduling bi-monthly meetings with PN
team
Professional Nurses Association- PCA
October 1999- May 2003
● Performed personal hygiene tasks such as bathing brushing teeth, washing hair
● Assisted with administering medications
● Dresses and Undressed clients
● Ensuring the comfort of the clients Ex: massages, applying lotion to the skin
● Performed any household cleaning, washing, vacuuming, all chores needed
● Help clients be mobile( walk, sit, stand, lie down)
● Transportation to appts, shopping, social events
● Communication with Doctors and Family members
● Great Listening skills, compassionate, Patience
● Performed any administrative duties when needed.
● Reviewing care plans w. Care management team as needed
EDUCATION
Community College Of Vermont, Burlington — Associates of Science: Social
Services, Associates of Arts: Liberal Arts-June 2001
ECPI College Of Technology May 2002, Greensboro North Carolina
Diploma: Medical Office Administration
Basic Life Skills Certified as of September 2021
A-Step Program Completed in May 2021
In Process of Completing my CPSGT-2021
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