Customer Service School Teacher
Resume:
***********@*****.***
**********@********.***.***
Shae Dunigan
Wake Forest, North Carolina
27587
My Objective
To find a job that makes use of my education in Hospitality Management, gain experience in this field, and direct me in the path of Special Event and Convention Management
Education Background
-East Carolina University - Greenville, North Carolina Graduation: May of 2023
Major- Hospitality Management Concentrations- Special Event & Convention Management
Work Experience
Pelican’s Snoballs – SHIFT LEAD
(May of 2017 – August of 2020) – Wake forest, North Carolina
Train new employees on policies, handling cash, and serving guests
Open and close the shop independently, and know how to run the business on my own
Serve customers with kindness and respect
Keep both the indoor and outdoor areas of our shop clean and organized
Hersheypark – GUEST SERVICE AND TICKETING AGENT
(May of 2021 – August of 2021) – Hershey, Pennsylvania
Handle large amounts of cash
Have knowledge on all things Hershey Entertainment and Resorts to ensure that guests will always have an answer to their questions
Understand computerized software technology and be able to sell many different products to a customer
When auditing, closely observe an employee’s actions when serving a guest and making sure they handle customers with care
Walt Disney World – RESORT CONCIERGE
(November of 2021 – May of 2022) – Orlando, Florida
Check guests in and out of our resort using innovative forms of technology and software
Be able to inform guests on park and resort information across property
Treat guests with kindness and represent the company with welcoming hospitality
Work with large forms of cash when guests pay for rooms or other amenities
Hersheypark – CABANA CONCIERGE SUPERVISOR
(May of 2022 – August of 2022) – Hershey, Pennsylvania
Train a team of employees and create positive group morale to ensure excellent customer service to guests
Be knowledgeable on Hersheypark’s waterpark attractions and answer any questions they may need
Understand how to book and cancel reservations, and learn the software to sell other luxuries we offer
Be a mentor and a leader when conflict arises
Volunteer Experience
Global Leadership Adventures – PRIMARY SCHOOL TEACHER, VOLUNTEER
(June of 2018 – July of 2018) – Chiang mai, Thailand
Teach children how to speak English, and learn how to educate youth with a language barrier
Understand a religion I had never been introduced to, through temple service and local monks
Work at an elephant reserve and learn how to care for an endangered animal
Personal Skills
Technologically savvy, training including Galaxy software, Point of Sale, and Adobe applications
Extensive background in customer service, allowing for great communication skills and problem solving
Passionate about organization and attention to detail
Activities and Recreation
Member of the Eta Sigma Delta International Hospitality Management Society
ServSafe Manager Certified
Homecoming Committee Volunteer
References
Melody Snee (Owner of Pelicans’ Snoballs)
Contact this candidate