859-***-****

adsx4r@r.postjobfree.com

adsx4r@r.postjobfree.com

Shae Dunigan

**** ******** ***

Wake Forest, North Carolina

27587

My Objective

To find a job that makes use of my education in Hospitality Management, gain experience in this field, and direct me in the path of Special Event and Convention Management

Education Background

-East Carolina University - Greenville, North Carolina Graduation: May of 2023

Major- Hospitality Management Concentrations- Special Event & Convention Management

Work Experience

Pelican’s Snoballs – SHIFT LEAD

(May of 2017 – August of 2020) – Wake forest, North Carolina

Train new employees on policies, handling cash, and serving guests

Open and close the shop independently, and know how to run the business on my own

Serve customers with kindness and respect

Keep both the indoor and outdoor areas of our shop clean and organized

Hersheypark – GUEST SERVICE AND TICKETING AGENT

(May of 2021 – August of 2021) – Hershey, Pennsylvania

Handle large amounts of cash

Have knowledge on all things Hershey Entertainment and Resorts to ensure that guests will always have an answer to their questions

Understand computerized software technology and be able to sell many different products to a customer

When auditing, closely observe an employee’s actions when serving a guest and making sure they handle customers with care

Walt Disney World – RESORT CONCIERGE

(November of 2021 – May of 2022) – Orlando, Florida

Check guests in and out of our resort using innovative forms of technology and software

Be able to inform guests on park and resort information across property

Treat guests with kindness and represent the company with welcoming hospitality

Work with large forms of cash when guests pay for rooms or other amenities

Hersheypark – CABANA CONCIERGE SUPERVISOR

(May of 2022 – August of 2022) – Hershey, Pennsylvania

Train a team of employees and create positive group morale to ensure excellent customer service to guests

Be knowledgeable on Hersheypark’s waterpark attractions and answer any questions they may need

Understand how to book and cancel reservations, and learn the software to sell other luxuries we offer

Be a mentor and a leader when conflict arises

Volunteer Experience

Global Leadership Adventures – PRIMARY SCHOOL TEACHER, VOLUNTEER

(June of 2018 – July of 2018) – Chiang mai, Thailand

Teach children how to speak English, and learn how to educate youth with a language barrier

Understand a religion I had never been introduced to, through temple service and local monks

Work at an elephant reserve and learn how to care for an endangered animal

Personal Skills

Technologically savvy, training including Galaxy software, Point of Sale, and Adobe applications

Extensive background in customer service, allowing for great communication skills and problem solving

Passionate about organization and attention to detail

Activities and Recreation

Member of the Eta Sigma Delta International Hospitality Management Society

ServSafe Manager Certified

Homecoming Committee Volunteer

References

Melody Snee (Owner of Pelicans’ Snoballs)

919-***-****

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