Operations Representative Ward Clerk

Block ** Lot ** Almond St. Ph* Central Camella Springville Bacoor Cavite

Mobile 092********

E-mail ********.*******@*****.***

Jose Mari F. Muchada

Work Experience

CAPITAL ONE – May 29, 2017 to July 12, 2018

Sr. Operations Representative Collections BB inbound and Outbound

-Responsible for contacting customer, maintaining records of collections efforts, discussing payment options, updating information and account status granting time extensions within reason, approving partial payments.

Afni Philippines September 30, 2013 – December 25, 2016

Commonwealth Center Quezon City

Customer Finance Service Project Coach ( Collections )

-Essential Duties and Responsibilities

-Coaches and motivates team of agents to achieve Afni’s performance objectives and individual/team goal attainment.

-Assist team and /or responds to escalated calls from customers.

-Monitors, tracks, identifies, and reports performance trends for assigned project team of agents.

-Maintains team’s attendance records and completes payroll report.

.

Volunteer Experience

Ward Clerk - Updating membership status, transmittal reports such as auditing

Finances and membership records, had the ability to train

Auxiliary secretaries.

References

Fulgene Ramirez Randy Custodio Abenir Pajaro

Test Engr Manager Supervisor HR Manager

Contact no. 091******** Contact no. 090******** Contact no.090********

Educational Background

Electrical Engineering – University of the East (1994 – 1996)

Electrical technology – De la Salle University College of Saint Benilde (1997-1998)

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