Service Representative Customer

Loyd Vaughn

**** ******** ****

Memphis TN *****

Phone: 901-***-**** Email: **********@*****.***

Qualifications

. Results oriented professional with supervisory experience in retail sales and warehouse distribution.

. Experienced in handling staffing, scheduling, monitoring team performance to ensure they meet their daily goal.

. The ability to verify individual performance by using a tracking systems for coaching, motivating, and identifying individual shortcoming of team members.

. Develop and mentor subordinates through customized coaching.

. Effective in identifying productivity gaps and developing solution for creating efficiency.

Work Experience

Staff Performance Manager 01/2016 – 08/2021

Prologistics, Memphis, TN

Provide support for a culture that strives toward continuous improvement in Environmental, Health and Safety.

Ensure that warehouse personnel have safe, efficient equipment to perform distribution functions

Direct and manage a team of 15 warehouse associates driving results of timely distribution of product.

Monitor productivity, adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality

Prioritize staff scheduling, monitoring team’s performance to ensure they meet daily goals, verifying individual performance by using tracking systems.

Control work related injuries by hold staff accountable for conducting work in a safe manner

Responsible for timely administration and monitoring of time clock system assuring that all employees are properly set up to clock in and out during shifts.

Territory Service Representative 03/2009 - 06/2015

Kellogg’s Co. Memphis, TN

Maintained Productive relationship with existing customers through exceptional customer service and follow up after sale.

Informed customer of special sales and service issues.

Completed documentation for product and service sales.

Delivered product to customer in a timely manner.

Increased sales volume by 10% monthly.

Working as team with my sales counterparts and management communicating issues as appropriate.

Area Sales Manager 11/1989 - 02/2009

DBI Distributing Co. Memphis, TN

Led sales calls with team member to establish sales and customer retention goal.

Held the highest company record for increased sales and acquiring new accounts.

Received recognition of Manger of Year award for two consecutive years for increasing area sales by more than 50%.

Hired and trained all Sales Staff for designated area.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales report.

Conducted weekly sales meeting.

Assisted with marketing projects for promotions and community activities sponsorships.

Education

Rutledge College Memphis, TN

AAS with concentration in Business Management

Skills

Microsoft office (Excel, Word, PowerPoint)

Novatime (Time clock system)

People Net (Time clock system)

KRONOS

ACTIVITIES

Junior youth Advisor

Laymen’s Association

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