Larlita Troupe
St. Louis, MO *****
adsx41@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Kelly Temp Services - St. Louis, MO
February 2017 to Present
With Kelly temp service i was placed as needed at various companies such as Growing Family, Treble
Chemical co, Welcome Home Rentals, Washington University registration office, and Client Services.
At these place of businesses I provided excellent customer service, I placed orders checked, order
placement and did problem-solving as I inbound and outbound customer service rep
Customer Service Representative
XENTEL INC - St. Louis, MO
October 2002 to February 2017
At this inbound outbound call center I provide excellent customer. I assisted customers with any problems
with their accounts I also did sales as far as tickets for events such as guns and hoses to raise money
for the families of of falling First Responders.
Education
Some college in General Studies
University of Central Missouri - Warrensburg, MO
August 1992 to June 1994
High school diploma or GED
Skills
• Cold Calling
• Inside Sales
• Outbound Sales
• Sales
• Telemarketing
• Upselling
• Direct Sales
• Negotiation
• Business Development
• Account Management
• B2B Sales
• Outside Sales
• Communication skills
Assessments
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Familiar
September 2021
Responding to customer situations with sensitivity
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.