Customer Service Clerk

Charlotte Lanier

**** ********, *******, *********, *****, US • 901-***-**** • *****************@*****.*** Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. High School - 1998

South Side Church of God in Christ - Memphis, TN

Order Fulfillment Coordinator - March, 2010 to February, 2017 FedEx World Hub - Memphis, TN

Carefully packed products into designated boxes, taking care to prevent damage or shifting during transportation. Attended company safety meetings and implemented new procedures, which resulted in a reduction of [65]% in warehouse accidents. Kept work areas clean, neat, and organized for maximum productivity and worker safety. Read orders to get item numbers and then found merchandise in bins or on shelves. Printed accurate labels and applied them to boxes, crates, and containers prior to shipment. February, 2017 to March, 2019

Medline Southaven ms - Southaven, MS

Was in charge of day-to-day shipping and receiving for over [100] packages per day. Compared shipping orders and invoices to the contents received to ensure accuracy. Organized efficient storage areas to improve material flow and reduce labor hours. Prepared materials for shipment by packing, securing, labeling, and applying postage to them. Inspected the merchandise and sent any damaged items to be repaired before shipping. Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers. Shipping and Receiving Clerk - April, 2018 to December, 2021 Eversana Life Science Services - Memphis, TN

Compared shipping orders and invoices to the contents received to ensure accuracy. Kept up-to-date price lists in order to calculate shipping, shortage, and demurrage costs accurately. Organized efficient storage areas to improve material flow and reduce labor hours. Double-checked order data on a [Timeframe] basis to ensure that transactions and shipping dates were correct. Prepared materials for shipment by packing, securing, labeling, and applying postage to them. Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected. Customer service - January, 2022 to April, 2022

Tennessee Lottery - Memphis, TN

Am a product information provider.

I'm in charge of answering customer calls.

Provide information on apartment, flat, and office price lists. Double-check promotions and discount policies, as well as follow up on money transfers and customer debts. Customer data verification and validation

Checked customer prices and processed sales by scanning barcodes. I'm in charge of writing daily sales reports.

Am responsible for accurately describing products to customers and explaining all aspects of product care. PROFESSIONAL SUMMARY

EDUCATION

WORK HISTORY

SKILLS

Workload priorities Customer service

Relationship development

Shipping oversight

RFI Scanners

MS Office

RF scanning devices

Administrative support

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