Customer Service Administrative Assistant

VILMA C. WASHINGTON

*** ********* ****, ** ***** • 954-***-**** • ***************@*****.*** • www.linkedin.com/in/vilmacwashington RECEPTIONIST/SECRETARY

Highly qualified business professional with more than 20 years of experience in cruise and travel related industries. Exceptional organizational, prioritizing, multi-tasking, and time management skills. Proven results in areas of freight and container management and reducing inefficiencies in the logistics industry. Advanced expertise in receiving supplier invoices and shipping manifest; and market trends. Ensure full compliance with local Customs and Export/Import regulation, excel at coordinating.

CORE STRENGTHS:

• Organizational Leadership

• Training/Development

• Quality Control

• Supply Chain Management

• Shipping Import/Export

• Hazmat/Material Handling

• Relationship Building

• Vendor/Staff Relations

• Developing Strategic Partnerships

• Problem Solving

• Results Oriented

• Strong Organizational Skills

• Skilled Communicator

• Customer Service

• Team Building

PROFESSIONAL EXPERIENCE:

ACCOUNT REPRESENTATIVE

International Warehouse Services, Fort Lauderdale, FL 2014 – 2016 Responsible for the daily import and export of approximately 12 containers of cargo with the intended distribution to various customers and consolidators, such as Holland America and Royal Caribbean Cruise Lines. Prepared Customs documentation for container clearance and inventory into the Foreign Trade Zone. Conducted environmental audits for logistics activities, such as storage, distribution, or transportation. Facilitated customer cargo delivery, inventory reconciliation and billing of merchandise. While providing complete customer service and attention to the needs of each vessel’s requirements.

• Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.

• Maintained relations with an England based marine contracting company Harris Pye, to safely receive and deliver requested cargo to various vessels under repair. Providing one on one customer service and cargo details. LOGISTICS SUPERVISOR

Princess Cruises, Fort Lauderdale, FL 2007 – 2014

Responsible for the day-to-day operation of the logistics department, including analyzing all aspects of corporate logistics to determine the most cost-effective means of transporting products or supplies. Communicated freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services. Reviewed and negotiated equitable cargo rates with multiple carriers.

• Hired and trained shipping department personnel in responsibilities regarding global logistics strategies including how to operate the Apex Logistic System, which controls all cargo bookings for a fleet of 21 vessels.

• Supervised a staff of 5 logistics clerks ensuring department goals and objectives were being met.

• Rebalanced supply and fulfillment networks by determining tax-efficient sourcing and distribution strategies.

• Implemented performance management metrics and tools, decreasing the company’s logistics budget by 25%.

• Coordinated the successful clearance of over 350 containers per month through exporting and clearance.

• Developed procedures that would avoid additional demurrage and detention fees, ensuring clearance time at destination while saving the company over $300,000 with cargo lines.

• Coordinated provision load schedules for Princess Cruises’ fleet utilizing the company’s load schedule to book and spot equipment for the delivery and collection of all cargo. VILMA C. WASHINGTON 954-***-**** ***************@*****.*** COMMODITY INSPECTOR

Princess Cruises, Fort Lauderdale, FL 1999 – 2007

Inspected and supervised all container and truck cargo loading for shipping to Princess Cruise vessels across the globe. Scheduled the weekly inspections of produce prior to ship’s delivery in local ports and container loading and shipments. Traveled to vessels in various ports of call when necessary to ensure cargo’s quality.

• Managed and inspected approximately 15 - 20 containers per week containing hotel/Food and bar merchandise.

• Maintained a working relationship with over 100 suppliers to guarantee cargo was received at the designated consolidation points in a timely.

• Ensured containers were picked up from various consolidation points to avoid shipping delays.

• Inspected all food commodities prior to loading to ensure Princes Cruises specifications and invoice pricing were met.

• Monitored and reported quality issues that may have required supplier’s credits. OTHER PROFESSIONAL EXPERIENCE:

Boutiques Warehouse Supervisor, Princess Cruises, Fort Lauderdale, FL Assistant Buyer Food and Beverage, Princess Cruises, Fort Lauderdale, FL Administrative Assistant, Goodwill Industries, Fort Lauderdale, FL Human Resources Assistant, Goodwill Industries, Fort Lauderdale, FL Customer Relations/Receptionist, Lennar Homes, Fort Lauderdale, FL EDUCATION:

Architectural Design Diploma, ATI Career Training Center, Fort Lauderdale, FL Computer Technology and Programming Diploma, Sheridan Technical Center, Hollywood, FL Associate of Arts, Greenville Technical College, Greenville, SC PROFESSIONAL DEVELOPMENT:

Proficient in Windows XP, WordPerfect, and Microsoft Office: Word, Outlook, PowerPoint and Excel. Volunteer Work:

Special Olympics

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