Customer Service Manager
Resume:
EDWARD P. HORN ********@******.***
Manchester, New Hampshire 03103
Summary of Qualifications:
Extensive experience with a broad scope of management assignments, including fixed operations, business administration, sales and service, encompassing skills and responsibilities for staff supervision and training, inventory management and purchasing, vendor selection and pricing negotiations, marketing and promotions, customer service and public relations.
Administrative functions including budgetary planning, forecasting and adherence, oversight of AR/AP, payroll, billing and invoicing activities, expense control and cost reduction, policy development, facilities security and maintenance.
Experience with the set-up of new dealership, including input into design and construction, working with architects and contractors, initial staffing, grand opening promotions and general start-up activities.
In a management role, directing up to 65 employees, including 6 supervisors, with direct responsibilities for recruitment, interviews, hiring, task assignment, scheduling, new hire orientation, training, performance evaluations and termination activities.
Strong organizational and leadership skills, as well as experience with team building and motivational management strategies.
An in-depth knowledge and philosophy of providing quality, conscientious customer service aimed at fostering continued customer systems and applications: IBM PCs and compatibles, Windows 7, MS-Word, Excel, Access, Lotus 1-2-3, Quicken and various industry specific data management software.
As a team player, providing substantial input into problem solving and quality assurance activities.
Employment History:
MILLER AUTO GROUP, Lebanon, NH
February, 2012 – June, 2015 General Manager/Service Manager
SUPERIOR ARCHITECTURAL RENOVATIONS, New Boston, NH
2003 – 2011 President
TALARICO DEALERSHIPS, Milford/Manchester/Merrimack, NH
2001 – 2003 General Manager
1997 – 2001 Fixed Operations Manager
1995 – 1997 Service & Parts Director
1992 – 1995 Service Manager
VILLAGE CHEVROLET, Pittsfield, NH
1989 – 1992 Service Manager
COLONIAL CAR LEASE CO., INC., Boston, MA
1984 – 1989 Service Manager
CHASE AUTO SERVICE, Woburn, MA
1982 – 1984 Body Shop Manager
Education:
NADA, MacLean, VA General Dealership Management
Newbury College, Arlington, MA Business Program
Northeastern University, Lexington, MA Insurance Appraising
Continuing Education:
Attended numerous employer sponsored courses, programs and seminars, including, ADP Systems, OSHA, HAZMAT, GM Products, Mazda Products, ASC Systems, etc.
References:
Excellent professional and personal references are available and will be furnished upon request.
Contact this candidate