Data Entry Customer Service
Resume:
Luecreasey Heath
Accounts Receivables/Collections
Clover, SC 29710
**************@***********.***
Dedicated Accounts Receivables with over 10 years of experience combining customer service expertise in how to use different systems and also call centers experience. Looking for a position in Admin/Customer Service/Accounts Receivables /Commercial Collections in a fast growth company, where I will make a difference.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shared Services Specialist
Acelero Learning - Remote
August 2022 to October 2022
...B2B Collections
...Run expense reports
...Create/add pivot tables
...Certify systems
...AvidXchange systems
...MIP systems
...Emburse - enter credit card ...information
...Microsoft Edge
...Word
...Excel
Accounts Receivable Clerk
Baker and Taylor - Charlotte, NC
May 2008 to March 2018
• Prepare reports of findings and recommendations, using typewriters or computers.
• Distribute all voice messages to account representatives.
• Handle live chat system daily, which assisted customers with any questions they may have.
• Respond to my voice messages within a 24-hour period.
• Respond to emails as they come in.
• Met with supervisor on monthly basis to provide updates on the top 50 commercial collection accounts.
• Linked customers' accounts as requested.
• Handled Invoice Disputes/researched payment applications when needed.
• Invoicing/Mailing invoices as needed
• Ran various reporting from Oracle
• Managed past due accounts daily
• Prepares/Reconciles/Post Daily Deposits
• Processing on credit card purchases
• Maintains cash posting records
Collections Representative
Mood Media - Fort Mill, SC
August 2004 to May 2008
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, fax, or email. Receive payments and post amounts paid to customer accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Negotiate credit extensions when necessary.
Collections Representative
Maersk Sealand - Charlotte, NC
October 2000 to August 2004
• Collect on past due accounts by email, phone, or fax.
• Hold shipments at Port when no response from customer in an allotted time frame.
• Handled high call volumes.
Education
High School Diploma in Accounting
York Comprehensive High School - York, SC
June 1992
Skills
• CLERICAL (Less than 1 year)
• TIME MANAGEMENT (10+ years)
• AR (10+ years)
• Accounts Receivable (10+ years)
• Cash Application
• Receivables (10+ years)
• R
• Leadership Experience
• Excel
• Accounting
• SAP (10+ years)
• Oracle (10+ years)
• SOP (10+ years)
• Microsoft Office (10+ years)
• Skip Tracing (10+ years)
• B2B Collections (10+ years)
• Front Desk
• Customer Service
• Accounting Software
• Data Entry
• Account Reconciliation
• Accounts Payable
• Microsoft Excel
• General Ledger Reconciliation
• Bank Reconciliation
• General Ledger Accounting
• QuickBooks
• English
• Typing
• Office Management
• Auditing
• Financial Statement Preparation
• Financial Report Writing
• Financial Analysis
• Negotiation
Certifications and Licenses
Driver's License
Assessments
Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Work Style: Reliability — Proficient
December 2019
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Active Listening
• Customer and Personal Service
• Speaking
• Critical Thinking
• Reading Comprehension
• Clerical
• Judgment and Decision Making
• Monitoring
• Time Management
• Negotiation
• Learning Strategies
• Troubleshooting
Contact this candidate