Telephone Interviewer Customer Service
Resume:
ANGELIA M. PACKER
Missouri City, Texas 77459
(832-***-**** (Cell)
*******.******@*****.***
PROFESSIONAL PROFILE
Highly motivated, dedicated, and versatile experience in a clerical/customer service/recruiter capacity.
Experienced in working with and developing an effective working relationship with administrators, staff and customers.
Proven ability to motivate and work effectively with persons from other cultures.
Excellent in training individuals to meet staffing needs.
Demonstrated ability to absorb business skills, solve difficult problems with effective solutions, and the ability to work under pressure with little or no supervision.
Energetic, self-starter with strong work ethics, excellent communication skills, computer-literate (MS Word, Excel, PowerPoint); TWIC Cardholder.
EMPLOYMENT
February, 2012 - Creative Consumer Research (CCR), Stafford, Texas
Present HR Director/Recruiter: Interview and/or recruit qualified respondents to participate in various focus group discussions or studies. Interview and hire phone room personnel; conduct orientation and training classes; and various administrative duties. Conduct customer satisfaction surveys regarding products and/or services utilizing CATI system.
August, 2011 - ALM Services, LLC., Houston, Texas
January, 2012 Telephone Interviewer/Surveyor: Conducted customer satisfaction surveys regarding services utilizing CATI system.
August, 2007 Connection Enterprises, LLC
September, 2007 Customer Service Rep, Ft. Worth, Texas: Conducted satisfaction surveys for various companies regarding products and/or services.
April, 2006 - Novo 1, Ft. Worth, Texas
July, 2006 Customer Service Rep: Conducted customer satisfaction surveys for various companies regarding products and/or services.
October, 2003 - Crystal’s, Ft. Worth, Texas
October, 2004 Store Manager: Delegated duties for sales associates; did daily bank deposits and various administrative paperwork. Assisted customers with any questions and/or concerns concerning products. Made work schedules for sales associates; interviewed and/or hired new employees; maintained store inventory and/or replenishments.
September, 2001 - Western Staffing, Ft. Worth, Texas
April, 2002 Staffing Specialist: Interviewed and/or screened prospective employees for client companies; assigned and placed qualified employees on a temp-to-hire basis. Developed new accounts and established a rapport with client companies. Conducted background checks and urinalysis on employees before placement. Conducted skill assessments and safety orientations for employees.
February, 1998 - Snelling Personnel Services, Ft. Worth, Texas
September, 2001 Staffing Specialist : Interviewed and/or screened prospective employees for client companies; assigned and placed qualified employees on a temp-to-hire basis. Developed new accounts and established a rapport with client companies. Conducted background checks and urinalysis on employees before placement. Conducted skill assessments and safety orientations for employees.
EDUCATION
March, 2003 Management Training Corporation, Business Computer Applications, Dallas, Texas
April 1994 Chenier Business College, Basic Computer Applications, Beaumont, Texas
May 1982 Powell Point High School, H.S. Diploma, Kendleton, Texas
REFERENCES: Available Upon Request
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