Qc Engineer Service Crew

Expertise :

Organize the Service Crew.

Resolving customer complaints.

Supervise the work activities.

Develop service improvement plans.

Manage operation and maintenance.

Organizational skill

Perform diagnostics on Generator systems.

Parts modification.

Ac Alternator troubleshooting and maintenance.

Repair Diesel Generators.

Installation and commission of Diesel Generators.

Perform synchronize and load on demand set up with multiple generators.

Effective utilization of diagnostic tool.

Read and understand Control system wiring.

Software calibration

Diagnose faults by software

Software Skills :

Cummins INSITE

In Power Pro

DSE(5510,5310,8610)

AutoCAD

MS-Office

ANSYS

Projects:

British Petroleum(BP)

Occidental Oman

Petroleum

Development of Oman

Daleel Petroleum Co LLC

Oman Oil LLC

Salalah Power project

Duqm Port

Codes & Standards :

ISO,NFPA 110,EPA

Education :

B .E, Mechanical Engineering from Magna College of Engineering,

Chennai. (2007-2011)

Personal Data:

Date of Birth : 01.07.1990

Gender : Male

Nationality : Indian

Marital status : Married

Languages Known:

English, Hindi, Tamil

Permanent Address:

15/8,Karunanithi Salai 1st street,

Sharma Nagar

Chennai,

Tamilnadu,India

PIN: 600039

Career Summary

Marketing and Service Lead with 9 years of experience in sales, team handling, customer service support, maintenance, troubleshooting the Diesel Generators.

Production Engineer with 1 year of experience in Industrial Fans and Blower industry.

Work Experience

Marketing and Senior Service Lead-Division In-charge,

Power Products Division (DG Sets, Himoinsa Tower Lights, Load Bank, Electrical controllers, ATS, Synchronization Panels) and Power Tools-Milwaukee, JCB equipment, Gulf Equipment and Technology L.L.C.-Bahrain- 01/02/2022-till date

Responsible for the technical support, customer support with business development to ensure growth of the division.

Regular customer meetings, efficient handling of the customer with good communication, negotiation and analytical skills.

Maintain good rapport with customers and support them on time for better satisfaction.

Marketing annual maintenance contracts and promoting major overhauling jobs.

Responsible for the revenue generation and growth year after year as per the preset target (Current target achieved-80000 Bahrain Dinar)

Developing non-franchise DG sets repair business to compensate the target deficit.

Diagnosing, repair and troubleshooting and overhauling of the diesel generators, controllers (DEEPSEA), ATS, synchronization panel and understanding the electrical circuit diagrams.

Expertise in handling the electronic components, software tools for diagnosing, analysis of the problems and provide the solutions.

Preparation of technical failure analysis report and submit to OEM’s for warranty approvals.

Provide training to the team (team size -15 members) to develop skill and demonstrate better efficiency and productivity for faster resolutions to the customers.

Conducting skill gap analysis of team members and arrange OEM trainings as and when necessary.

Conducting performance evaluation and feedback sessions and motivate the staff for improving overall performance.

Diesel Generator Engineer, Aggreko Middle East Limited-Oman (Muscat)- 05/03/2017-08/09/2021

Perform assemble and dissemble the Diesel Generator products.

Rectify the complaints from customer and service team.

Ensure products are installed correctly to meet our system requirements and environments.

Prepare document procedure to complete repairs on diesel Generators.

Interface with product engineering to modify the Generator parts to prevent failure.

Strong ability to use power tools to install and dismantle Diesel Generator components.

Proposes innovative customer-focused initiatives and projects.

Perform process improvement activities to reduce material and machining cost.

Manage all engineering changes.

Troubleshoot the Diesel Generator faults by following standard troubleshooting tree.

Proficient in control module calibration.

Capacity testing the Diesel Generators to ensure the condition by Green card procedure.

Installation and commissioning Diesel Generators, Environmental Fuel tank, Control Panels in the customer site.

Complete training and personal development in line with business requirements.

Read and understand electrical schematic diagram to sort out electrical faults.

Well-trained to apply Lock out/Tag out (LOTO) control measures while doing repairs in both electrical and mechanical system.

Carry out the Alternator and Engine health checkup to avoid the generator major failure.

Follow the HSE policies and procedures while performing the work activities.

Comply with Global service Centre standards (GSCS).

Diesel Engine Service Engineer, Powerica Limited -12/2012-02/2017

Perform assemble and disassemble the Diesel Generator products.

Carry out the repairing diesel engine emission systems and cleaning engine parts.

Testing the engine vibration to ensure the mounting (AVM) pad condition

Identify the parts failure through root cause analysis in Diesel engine systems to control components damage and excessive worn.

Perform troubleshooting, diagnostics and repair of electrical parts and components including engine control systems, governor control unit and engine safety systems.

Complete training and personal development in line with business requirements.

Read and understand electrical schematic diagram to sort out electrical faults.

Perform precision measurement and calibration of engine parts and components.

Ensure and repair front end accessories to minimize components failure.

Perform Diesel Engine installation and commissioning in applications.

Carry out the Alternator health checkup to avoid the generator major failure.

Follow the HSE policies and procedures while performing the work activities

Proficient in Control Module calibration.

Production and QC engineer, NADI Airtechnics Pvt Ltd 09/2011-12/2012

Supervise a team of 25 members to assemble the Industrial Fans & Blowers.

Investigate and analyze the problems and devise solutions that save money, time and materials.

Maximize productivity on this job by developing and implementing innovative production process for new and existing products.

Assist technicians with process and system development.

Successfully executed the production plans for assembling Industrial fans within time schedule.

Review and update the resource availability.

Carry out the Blower inspection and testing.

Arrange Third Party Inspection and prepared documentation of Industrials Fans and Blowers.

Assist in ISO Audits.

Co-ordination with other departments for successful completion of the project.

Place: Bahrain

Date: Dilip Vetrivel

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