Phlebotomist / Front Desk secretary
Resume:
Certificate :
Phlebotomy
York County Technical School
York, PA
2009
Certificate :
Esthetics
International School Of Skin,
Nailcare, And Massage Therapy
Atlanta, GA
*********@*****.***
Shrewsbury, PA 17361
Skills
• Administrative skills
• Appointment confirmation
• Hospitality services
• Dependability
Critical thinking and problem
solving
•
Adaptability to a fast paced,
changing work environment.
•
• Accuracy and attention to detail
• Biohazard Waste Disposal
• Proper Storage Procedures
• Sharps Disposal
• Information Gathering
• Butterfly Venipuncture
• Specimen Collection
• Data Entry
• Drawing Blood
Education And Training
Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Wellspan - Certified Phlebotomist
York, Pa
06/2022 - Current
Indulge Beauty Therapy - Front Desk Receptionist
York, PA
06/2020 - 05/2021
Yahaira Boslet
Summary
Experience
• Gathered biological samples for laboratory tests.
• Collected, labeled and stored lab samples according to laboratory specifications.
• Handled administrative tasks for laboratory staff and overall operations. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
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• Prepared and packaged specimens for courier transport. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
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Observed patient for unusual reactions or events to take appropriate action under established guidelines.
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• Transported specimens following established protocol for temperature and light.
• Identified patients using proper procedures prior to specimen collection. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
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Labeled blood vials with critical information like time of collection, date and patient name.
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Prepared blood-collecting equipment to draw blood and safely store and transport samples.
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Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
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Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
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• Labeled patient samples, double-checking information for accuracy. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
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• Used aseptic techniques to maintain specimen integrity.
• Properly stored and transported specimens to prevent loss and delays. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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Handled payment processing and provided customers with receipts and proper bills and change.
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• Answered telephones and greeted visitors to assist, answer questions and direct.
• Received incoming calls and coordinated with staff to fulfill customer requests. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
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• Responded to inquiries and room requests made online, by phone and via email.
• Signed for packages, recorded deliveries and distributed to personnel. Maintained important files, running reports and delivering updates on occupancy and revenue.
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Input customer data into reservation systems and updated to reflect room changes.
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• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system. Answered office phone and emails to schedule appointments, answer questions and document information.
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• Managed customer complaints and rectified issues to complete satisfaction. Maintained daily calendars, set appointments with clients and planned daily office events.
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• Processed payments and updated accounts to reflect balance changes.
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