Customer Service Event Coordinator

Nejy Owen Jose

Store Manager at

Mobile number : 48.884293014

Email Address: **********@*****.***

PERSONAL SUMMARY To work for any position a growth oriented company where my acquired skills and education will get minimized to the best of my abilities where i can significantly contribute to growth and profitability of the company.

PERSONAL INFORMATION Birth date: 17 June 1978

Nationality: Puerto Rico

Residence Country: Qatar - Doha

PREFERRED JOB Preferred Job: Store Manager

WORK EXPERIENCE Total Years of Experience: 16 years, 6 months Store Manager at Stadium, Al Ghurair

Center

September 2017 - November 2017

United Arab Emirates

Store Manager at Alfuttaim / RSH Middle

East LLC

June 2001 - November 2017

United Arab Emirates - Dubai

Managing and motivating a team to increase sales and ensure efficiency;

* Managing stock levels and making key decisions about stock control.

* Analyzing sales figures and forecasting future sales.

* Analyzing and interpreting trends to facilitate planning.

* Using information technology to record sales figures, for data analysis and forward planning.

* Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;

* Ensuring standards for quality, customer service and health and safety are met.

* Resolving health and safety, legal and security issues.

* Responding to customer complaints and comments.

* Organizing special promotions, displays and events.

* Attending and chairing meetings.

* Updating colleagues on business performance, new initiatives and other pertinent issues.

* Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.

* Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

* Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

* Promoting the organization locally by liaising with local schools, newspapers and the community in general.

* Dealing with sales, as and when required.

Outlet Store at January 2013 - December 2013

Asst at Stadium Dubai Outlet Mall March 2012 - December 2012 Supervisor at January 2009 - February 2009

Customer Service at Stadium, Burjuman

Center

January 2007 - January 2009

Event Coordinator at Studio R, Lamcy

Plaz

June 2001 - December 2004

EDUCATION Bachelor's degree / System Technology

Intitute at Don Teodoro V. Santos

Institute

Philippines

January 1995

SKILLS ANÁLISIS DE RENDIMIENTO / Level: Beginner

BUSINESS DEVELOPMENT / Level: Beginner

CUSTOMER SERVICE / Level: Beginner

DATA ANALYSIS / Level: Beginner

DRIVING / Level: Beginner

FORECASTING / Level: Beginner

INFORMATION TECHNOLOGY / Level: Beginner

LEGAL / Level: Beginner

MANAGEMENT / Level: Beginner

MARKET DEVELOPMENT / Level: Beginner

LANGUAGES English / Level: Expert

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