Customer Service C
Resume:
HTML MS-OFFICE
Jerald Pathiyanathan
Team Leader
adsx0s@r.postjobfree.com
Navi Mumbai, India
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible
WORK EXPERIENCE
Team Leader for X-Bucket
Equitas Small Finance Bank Ltd
03/2016 - 02/2022,
Achievements/Tasks
Allocating cases for Telecallers and circulating MIS for the team with collection percentage
Pitching Online payment to the customers and I have achieved 50%
Handling issue calls and get them solve or getting the payment Supporting to the collection team in the month-end activity Exide Life Insurance
Lateral Management Service Ltd
2015 - 2020,
SKILLS
VOLUNTEER EXPERIENCE
Sponsorship Committee
Frank Toner Football Tournament
06/2012 - 08/2012,
Annual Football Tournament
Tasks/Achievements
Mumbai
Achievements/Tasks
To handle the insurance claiming team under my supervisor If a customer's insurance had matured, we follow up with the customer and collect the data from the customer
Verify the customer data and claim the customer insurance amount to them
Customer Service Associate
Serco Global Services
07/2014 - 06/2015,
Achievements/Tasks
Resolved the customer queries into the system.
Promoted the sales to the customer.
Performed in Telecalling Team to do the Inbound and outbound Calling to the customer.
Created marketing materials for events and other
activities.
Conducted phone calls to gain more information
about their sponsors.
Organizing Committee
Blood Donation Drive
03/2013 - 03/2013,
Mumbai
Tasks/Achievements
Establish a specific donation goal
Set the date for the blood drive. Identify your
donor recruiters
Make sure the blood drive runs smoothly
Customer Service Associate
HDB Financial Service
06/2012 - 05/2014,
Achievements/Tasks
To manage the customer Data and provide the summary to Reporting Authorities.
Asst. Coordinator in the Collection team to collect the due from the customer side and also promote the products to the customer.
Handling the customer Queries and Inbound Callings. LANGUAGES
English
Full Professional Proficiency
Hindi
Professional Working
Proficiency
INTERESTS
Tamil
Native or Bilingual
Proficiency
EDUCATION
Bachelor of Computer Application
Annai Voilet Arts & Science College
06/2009 - 05/2012, Chennai
Cricket Volleyball Farming
Contact this candidate