Service Representative Customer
Resume:
LISA M. JACKSON
Fort Washington, MD 20744
( [202) -360-7192 ]****************@*****.***
********@*****************.***
WORK EXPERIENCE:
Supervisor: Ernest Ferguson may be contacted
Supervisor's Phone: 202-***-****
Children’s National Medical Center 09/2001- Present
Washington, DC 40 hours/week
Patient Access Representative
As the Patient Access Representative, I provide a wide variety of essential administrative services at the Children’s National Medical Center (CNMC), assisting Patient’s, Hospital Director’s, Doctor’s, and Nurse’s. Using the Passport One Source system, and the Centricity- Radiology Information System (RIS):
Scheduling 30 to 40 patients daily for future appointments, performed registration process for each patient on a daily basis. Verified insurance information to determine eligibility, co-pays, and pre-certifications. Gathered, submit reports too primary and requesting physician offices. By performing the following duties provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Received, greets and directs patients, salespeople, and visitors. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart. Enters confidential personal health information and financial information into computerized system with a high rate of accuracy. Complies with federal and local laws in ensuring patient privacy.
Communicate, collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.
Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems.
Assist with customer situations; responds promptly to customer needs to requests for service. Balance competing priorities by getting team members involved, research and planning, determining impact and identifying the next possible action to ensure patients are seen on timely matter.
Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Guidelines consist of Federal regulations and statues, applicable agency policies for the CNMC organization and other regulations covering support services programs. Knowledge of Commission on Accreditation of Healthcare Organizations (JCAHO) standards, and regulations of the hospital policies & procedures.
Assists, team and individual responsibilities; I volunteer readily, seeks increased responsibilities, asks for and offers help when needed.
Communicate with Doctors, Nurses and incoming patients. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality, meets productivity standards; completes work in timely manner; strives to increase productivity.
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Supervisor: Retired, may not contacted
Supervisor's Phone:
Walter Reed Army Medical Center 01/1998-09/2001
Washington, DC 40 hours/week
Customer Service Representative
As the Customer Service Representative, I provided support in a variety of areas including handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Educated with the medical terminology International Classification of Diseases (ICD) 10 codes.
Gather and maintained patient records, retrieving information through various data systems Passport One Source, performing general office duties. Verified insurance and performed billing work using multiple office software with varied functions to produce a wide of range of documents formats on a daily basis. Communicated effectively, with patients in person or over the telephone, answering questions, and handles issues in the best interest of both patient’s and company.
Maintain a balance between company policy and patient’s benefit in decision making. Used Centricity- Radiology Information System (RIS), automated information systems to analyze the customer’s situation.
EDUCATION: University of Phoenix
Phoenix, AZ, US
11/2015- present
Major: Bachelor of Science in Health Administration
Surratsville High School
Clinton, MD
1984-1986
High School Diploma
JOB RELATED TRAINING:
MICROSOFT OFFICE OUTLOOK; MS WORD; MS POWER POINT; MS EXCEL; TYPE 40 WORDS; CENTRICITY- RADIOLOGY INFORMATION SYSTEM (RIS), PASSPORT ONE SOURCE
SUMMARY:
Patient Access Representative with yeas of relevant industry experience, Enjoy serving as an advocate on behalf of patients. Strong knowledge of hospital administration and billing process. Excellent communication and computer skills including Centricity RIS, Microsoft word
EDUCATION
Bachelor of Science in Healthcare Administration
University of Phoenix
Surratsville High School
Clinton MD
High School Diploma
Expected completion date 2020
Graduated 1986
WORK EXPERIENCE:
Patient Access Representative- 09/2001 to present
Children’s National Medical Center
Washington DC
Receive patents in a professional and caring manner
Gather and update information regarding demographics and insurance in a respectful and confidential fashion
Schedule and confirm appointment
Resister patients, collect payments from patients, post charges according to procedures, and appropriately document all financial transactions
Monitor waiting rooms and keep patients informed as to schedule delays
Answer telephone using proper phone etiquette and direct call accordantly
Refer unsolved customer grievances to designated departments for further investigation
Customer Service Representative- 01/1998=- 09/2001
Walter Reed Army Medical Center
Washington DC
Respond to questions and concerns about service and escalate calls appropriately
Consult with customers to evaluate needs and determine best options
Verified insurance and perform billing according to procedure
Keep rec
Job related training
Microsoft Office Outlook, MS Power Point, MS Excel, Centricity- Radiology Information System, Passport One Source
REFERNCES UPON REQUEST
Contact this candidate