Customer Service Production Manager

Professional Summary:

• Efficient Bakery Production Manager who efficiently manages bakery operations and daily production of baked goods. Adept at working in fast-paced settings to meet customer expectations. Skilled in managing retail and commercial bakery operations. Core Qualification:

• Experience managing operations in a retail bakery environment in a commercial setting

• Deep knowledge of bakery products and catering business

• Exceptional knowledge of preparing various bakery goods

• Immense ability to work on weekend, holidays and overtime

• Outstanding ability to maintain food hygiene according to HACCP

• Ability to calculate GPM, monitor profitability and manage inventory

• Good understanding of commercial bakery production operations

• Ability to work overnight and flexible schedules Work Experience:

Head Baker/Manager October 17, 2021- Present

GB-Caffe’s Bakery The Fort, Seef Area, Bahrain

• Prepare a variety of goods such as cakes, cookies, (Vegan, Gluten Free and Dairy Free), Bread, Croissant (made from the sour dough, polish and from the scratch) with traditional and modern recipes.

• Developing and implementing strategies to attract new customers.

• Creating suitable work schedules for staff members.

• Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.

• Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.

Production Manager March 17, 2019 – April 2020

Euro’s Bake W.L.L Sanad Manama, Bahrain

• Responded to customer and vendor inquiries.

• Performed internal audits to ensure quality and efficiency.

• Prepared daily production lists and tracked results.

• Greeted customers and handled phone and online orders.

• Developed updated production techniques to boost profits. Operation Manager July 18, 2018 – March 10, 2019

Al-Aker Sweet/B-cake Midmac Salwa, Doha, Qatar

• Managing & Controlling day to day operation of Al-Aker and B-cake products.

• Managing 35 outlets inside Al-Meera Hypermarket

• Managing of sales fleet covering HORECA (5 Vehicles and 3 sales supervisor)

• Optimizing space utilization in warehouse, corridor and on the ramp with the latest resource available (Racking and Barcoding), Appropriate storing of the items according to the frequency of their movement.

• Manage a team of professionals and set their objectives. Furnishing performance appraisals and feedback to the higher Managements.

• Liaise with Sales team to ensure that products are cleared and delivered in timely manner in all Hypermarkets and outlets.

JESSIE B. RAVELO

Bakery Manager

Age: 45

Gender: Male

Nationality: Filipino

Address: BAHRAIN

Phone: +973********

E-mail: *********@*****.***

Personal Information

Civil Status: Married

Date of Birth: 1st December ‘74

Place of Birth: Pila, Laguna

Height: 5’8

Weight: 74kgs

Driving License:

Bahrain: Exp. Date: 03/02/2025

Qatar: Exp. Date: 17/06/2022

Skill Highlights

Computer skills

Analytical thinking

Communication skills

Customer service

Personnel management

Excellent Leadership

Teamwork

Decision Making

Motivational

Organizational

Interest and Hobbies

Reading books about business

and personal development.

Playing basketball and

Fishing

Enjoy good music, movie,

baking. And cooking.

Bakery Production Manager October 8, 2016-May 30, 2018 Napoli Bakery Salwa Rd. Doha, Qatar

• Responded to customer and vendor inquiries.

• Performed internal audits to ensure quality and efficiency.

• Prepared daily production lists and tracked results.

• Greeted customers and handled phone and online orders.

• Developed updated production techniques to boost profits. Bakery Production Manager April 2016-September 2016 LO-Delicess Bakery Djibouti, Africa

• Initiated operations change to increase productivity

• Ensured implementation of health and sanitation procedures.

• Developed and implemented quality control standards.

• Ensured that manufacturing areas were kept clean

• Supervised the daily production of baked goods and ensured proper wrapping.

• Maintained log of equipment inspection dates and arranged for equipment repairs. Bakery Production Manager February 2015 – March 2016 The Bread Factory (Chamsineone) Manama, Bahrain

• Hired and trained baked goods production employees.

• Prepared weekly employee schedules and handled vacation and time off requests.

• Coordinated with vendors for larger orders and prepared invoices.

• Ensured availability of in-demand products by ordering sufficient supplies.

• Monitored overall productivity.

Operation Manager May 2012 – January 2015

Modern Food Ingredients Manama, Bahrain

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Work closely with legal and safety departments to make sure activities remain compliant

• Oversee materials and inventory management

• Conduct budget reviews and report cost plans to upper management Bakery and Pastry Manager July 2006 – March 2012

Carrefour Hypermarket KSA,Riyadh / Manama, Bahrain

• Attends to costumer in queries and resolves all issues and problems.

• Manages and receives order for company and ensures sale according company quality standards.

• Prepares work guidelines in coordination with store head and maintains record for all staffing budget and guidelines.

• Develops various merchandising programs and display products to increase profitability of store.

• Performs regular checks on inventory according to company policies and order supplies if required.

• Follow HACCP (hazard analysis critical control point) regulation as well safety regulation set by the store

EDUCATION

BS Hotel and Restaurant

Management:

April 1993

High School, Liceo De Pila

March 1990-91

Elementary, Labuin Elem.

School

March 1986

TRAINING AND SEMINAR

Professional Selling Skills:

May 29,30&31st 2012

Performing the role of

Section Manager:

October 8,9&10th 2011

Permanent Responsibility:

September 19, 2011

ISO 22000;2005 (Food safety

management system)

Feb. 9, 2010

Proactive center for training

Fruit and vegetable carving

workshop: June 22, ‘04

Philippine seafarers Training

Center (Basic safety course)

June 22 - July 8, 1998

Bakery and Pastry Supervisor June 2005 – July 2006 Maf-Carrefour Hypermarket Riyadh, Saudi Arabia

• Assist bakery manager in coaching, mentoring, and leading direct reports to accomplish goals of the departments financial plan and personal goals for each staff member

• Supervise department personnel to ensure satisfactory performance of all job functions and compliance with company policies, operating procedures and governmental regulations

• Evaluate product quality, selection, condition and merchandising throughout the department repeatedly throughout assigned shift to ensure that appropriate conditions are maintained. International Cook/Baker Year 2002 – 2004

National Oilfield Catering Company Tripoli, Libya

• Cooks various foods for the banquet area with emphasis on entrees and side vegetables and casseroles.

• Cooks for catering events

• Supervise and participate in the work of preparing a large volume of meats, vegetables, and other foods

• Consult with supervisor to determine best methods of preparation for individual food items

• Assist in planning menus and in devising means of using left-over foods Cook/Baker Year 2000- 2001

Cargo Vessel Hokuyo lines South, Korea

• Plans menu, taking advantage of foods in season and local availability

• Maintains an adequate stock of provisions, while staying within budget if possible

• Responsible for order of all necessary galley provisions and keeping of records and accounts

• Preparing meals in quantities according to menu and number of persons to be served; crew size ranges from 7 to 50, with 12 being the norm

• Bakes bread and pastries from scratch and cuts meat Cook Year 1999 – 2000

Rock-A1 Fine Dining Restaurant Manila, Philippines

• Responsible in preparing of Continental and Various Foods

• Prepare special menus

Cook Year 1998 – 1999

Marthas Plate Catering Services Marikina, Philippines

• Preparing of Western and Continental food

• Giving a significant assistance in planning menus, devising ways of using left-over foods, and determining quantities of foodstuffs required in preparing banquets and regular meals

• Can handled of the materials, methods, and equipment used in preparing food on a large scale

• Cook of a large variety of food recipes

• Follow of health hazards in food preparation and service, and of necessary precautionary measures Cook Year 1993 – 1998

J.H Cycling Station Restaurant Manila, Philippines

• Preparing of Asians and all sizzling food.

• Cook various foods for the banquet area

• Cook for catered events

• Prepare special menus

REFERENCES:

References are available upon request.

Contact this candidate