Beverly Scott
**** ****** *****, ******, ***** Carolina, 29078, US
*****************@*****.***
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy with in your company. Frequently praised as a hardworking employee by my peers as well as my upper management. I can be relied upon to help your company achieve its goals an expectations. I have a passion for my ability to help others. First call resolution is the best if possible but you have to be compassionate with your customers as well. I work towards being better today than I was yesterday!
customer Service/People skills
Multi tasking and great Organizational Skills
Very Motivated Individual and can work very well
with others as well as Independently
High School - 2011
Montgomery Community College - Troy, NC
CNA11 - 2012
Montgomery Community College - Troy, NC
Phlebotomy - 2014
Montgomery Community College - Troy, NC
SAS - February, 2022 to Present
Employbridge - Atlanta, Georgia
Handle Heavy Inbound call volume to assist Applicants with job searches Work with Multiple Systems to Prescreen Applicants Prescreen Applicants an get set up for Interview with Local Branches Assist with job searches to find the best match for Applicants Help troubleshoot issues with payroll/Verification documents Use Multiple Systems with Multiple screens each day Customer Care Representative - July, 2019 to December, 2021 Advanced Home Care Inc - Greensboro
Handled High volume Inbound calls in a timely manner Assisted patients with their orders for medical supplies Reached out to other departments to get verification of medical supplies an approvals Documented all calls with in the appropriate data base Reached out to Medical Clinic as needed to get the approval of certain medical devices Professional Summary
Skills
Education
Work History
Benefits Verification Specialist - October, 2018 to May, 2019 Lash Group - Fort Mill, SC
Inbound/outbound calls in timely manner
Reached out to Physicians, Pharmacy, and Insurance providers to get Verification for a drug called NUCALA
Documented an logged data each day
Responded to emails from Physicians and Patients
Personnel Processor Specialist - June, 2014 to October, 2018 HRSSC- Postal Service - Greensboro, NC
Handled High volume Inbound calls from Retired & Current Employees Processed All external hires which included Background checks, applications, and references. Accessed Health Benefits for Employees- Helped assist with Open Enrollment Multi task daily with calls,systems,an data entry. FMLA certified- Handled FMLA calls an documentations CNA11 - March, 2012 to June, 2015
Daisy & Edwards Home Care - Mount Gilead, NC
Managed Assistant living facility for the Disabled & Geriatric Patients Managed daily meetings and dispensed assignments
Dispensed medications to patients
Benefits Verification
FMLA Training
CNA 11
Phlebotomy
Certifications