Dental Assistant Patient Coordinator

QIANA PENDLETON

Terrell, TX ***** 972-***-**** **************@*****.***

SUMMARY

Energetic an skilled professional offering 3yrs of claims experience performing an following duties : Investigating, evaluating an settling highly complex claims which includes commercial trucking, auto Liability with strong Property damage experience, general liability,personal lines an bodily injury.

SKILLS

Property Claims

Investigating and evaluating

settle high complex claims

Rules of Evidence

Claims Processing

File and Record Management

Public Speaking

EXPERIENCE

12/2019 to Current Adjuster

Union Standard Insurance Irving,Tx

Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.

Decreased loss ratios through fair and timely claim processing. Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs. Obtained necessary information to complete proper evaluation of injury claims.

Conducted interviews, gathered detailed information and completed field investigations.

Reviewed collection files to determine next steps in collection process. 01/2014 to 11/2019 Dental Assistant

QianaCoit Dental Plano, Tx

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service. Exceeded customer satisfaction by finding creative solutions to problems. 07/2008 to 05/2014 Lead Patient Coordinator

Coast Dental Atlanta

Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients. Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.

Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy. Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems. 01/1999 to 04/2007 Dental Assistant

Federal Prison Atlanta

Gathered and reviewed patient records,data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Assisted dentist during examinations by retracting patient's cheeks and tongue.

EDUCATION AND TRAINING

2019 Property & Casualty : Property & Casualty Licenses Kaplan

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