Crew Member Customer Service
Resume:
Ronald Carlos
Loxahatchee, FL
************@*****.***
SUMMARY
Well rounded individual seeking employment as a bartender or server. With over 16 years of experience in the food and service industry. Willing to learn new knowledge and skills in order to perform the job or task to be accomplished. Mentorable and teachable. Servant follower and leader, team player. HIGHLIGHTS
● Organized, detail-oriented with a high performing nature.
● Punctual, patient, reliable and manage time well
● Impeccable customer service
● Ability to multitask well in fast-paced environment
● Ability to listen effectively, process information quickly, and transfer knowledge to others in order to ensure standards of quality are met consistently.
● Maintain fast, accurate service, positive client relations, and ensure products/services are consistent with quality standards. Ability to establish and maintain an effective working relationship with management, staff, and clients
● Team management, leadership and growth development LANGUAGES: English, Italian, Hebrew, Tagalog
EDUCATION
● Hotel and Restaurant Management, Associate’s Degree Philippine College of Science and Technology
Pangasinan, Philippines
● High School Diploma, Daniel Maramba National High School Pangasinan, Philippines
WORK EXPERIENCE
● Custodian, Zeus Cleaning Services 2021-2022
Milan, Italy
Performs general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies. Empties trash receptacles, disposes trash into compactors and/or dumpsters, and bags trash for proper disposal. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
● Custodian, Paladin SRL 2017-2019
Milan, Italy
Performs general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies. Empties trash receptacles, disposes trash into compactors and/or dumpsters, and bags trash for proper disposal. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
● Private Duty Caregiver, Private employer 2011-2017 Milan, Italy
Assists patient with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals. Initiates and participates in leisure activities. Maintains patients’ records daily in a timely manner: documents medication distribution; reports any changes in patient’s physical condition and/or behavior. Maintains a clean, safe, and orderly environment for the patient; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
● Server/Bartender/Busser/Barista, Bar Deja Vu 2006-2021 Milan, Italy
Provide professional, responsive and friendly beverage & food service to guests. Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, and specials items. Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to increase sales. Use good judgment and discretion when serving alcohol. Recommend wines to accompany menu items. Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle sticks, napkins, straws etc. Handle complaints with professionalism and referral to manager. Maintain a safe and clean bar environment – ensure all glassware and machines are clean, all surfaces are wiped and all equipment is turned off at shift end. Perform thorough close out procedures, including; clean and stock the bar area, remove all garbage and recyclables. Follow all Health & Safety policies and food and beverage procedures & standards.
● Private Duty Caregiver, Private employer 2002-2006 Haifa, Israel
Assists patient with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals. Initiates and participates in leisure activities. Maintains patients’ records daily in a timely manner: documents medication distribution; reports any changes in patient’s physical condition and/or behavior. Maintains a clean, safe, and orderly environment for the patient; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
REFERENCES- Available upon request
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