Customer Service Assistant Sales

ROD E. STALTER

***** *. ******** **

CHANDLER, AZ 85248

***.*******@*****.***

CELLULAR PHONE 740-***-****

Summary of Qualifications

Over 30 sales experience. Ability to identify customer’s needs, build relationships and close the deal. Customer service oriented which builds a better rapport and develops repeat client base.

Innovative marketing skills which promote sales and customer satisfaction which encourages repeat client loyalty

Proficient in the use of various computer programs and applications including MS Office and rely heavily on many new Mobile apps now available.

Professional Experience

Cabela’s Jan 2013 – June 2018

Gun Library Manger

Currently trending above last years used fire arm sales and increasing margin and gross sales due to developing relationships with collectors thereby producing repeat sales.

Responsible for hiring and training and mentoring new gun library outfitters

Responsible for buying guns from various sources including private collections, auctions and assorted other dealers.

Outfitter

Involved in new store set up and Grand Opening

Worked at the New Gun Counter, set record for most new guns sold in one shift.

Promoted to Gun Library within first three months of store’s opening.

Helped reduce the turn factor through direct marketing not previously used at Cabela’s.

Solicited outside innovative marketing events to improve the store’s revenue allowing the store to be on track to be Store of the Year out of 50 it’s first year of operation.

Acting Gun Library Manger during 3 month absence of Gun Library Manger during this time, I met or exceeded sales goals in addition to training and mentoring other outfitters.

Extensive knowledge of researching and purchasing used firearms and selling them at a higher rate of return.

2014 Gun Library Outfitter of the Year

2015 Hardlines Outfitter of the Year

Dave Gill Chevrolet & Callaway Cars Feb 2010- Oct 2012

Sales Manager of Corvettes and Callaway

Oversaw all aspects of ordering dealer inventory, used cars purchasing, service issues, customer follow ups.

Secured relationship with Callaway Cars for dealership

Solely responsible for becoming the seventh largest Callaway dealership within 24 months of becoming a Callaway dealer.

Sold the only C16 Callaway, fully customized Callaway Corvette of the year, selling price $239,000. Seventeenth C16 produced since it’s inceptions in 2006.

Developed unique marketing avenues for off site events. This innovative approach resulted in 25% increase of sales of high end Corvettes and Callaway Camaros.

Bob McDorman Chevrolet Feb 2008-Feb 2010

Corvette Assistant Sales Manager

Ordered new inventory, purchased used Corvettes, Sales of new and used Corvettes.

Set record of 18 Corvettes sold in one month in August of 2008 when the economy crashed and fuel prices hit $4.00 per gallon. Dealership had been in business for 48 years at the time. Previous record was 11.

Consistently the highest selling Corvette salesman at the dealership.

Strong ability to close sales.

General Sales Agent Feb 2002-Feb 2008

Contract sales for Airtran, ATA, Jet Blue, Austrian Air Lines, and Gulf Air

Increased ATA’s Indianapolis cargo sales by 875% in the first 6 months.

Opened new office in New Orleans, maxing out cargo capacity in every available outbound flight within 6 months.

Cargo sales covering Indianapolis, Ohio, Pittsburg, Baltimore, MD, Greater Washington DC area, Dallas Fortworth, New Orleans, Minneapolis St. Paul, and others.

Assisted in establishing local and national sales, Interline agreements, new cargo programs, small packages, Human remains.etc.

Responsible for hiring and managing Cargo handlers for local airports to ensure TSA compliance.

AMERICA WEST AIRLINES, COLUMBUS, OHIO Feb 1994-May 2001

AREA CARGO SALES MANAGER Jan 1998 to May 2001

Responsible for sales and service in a 6 city region, which included, Columbus, Ohio, Indianapolis, Indiana, Cleveland, Ohio, Detroit, Michigan, Baltimore, Maryland, Washington D.C.

Set up contracts with Interline airlines, which included Hawaiian Air and Icelandair.

Developed local forwarders for larger use from smaller contracts to national contracts.

Sought out local contractors to handle freight at stations to cut costs. This raised customer service in those cities.

SUPERVISOR CARGO Nov 1997 to Jan 1998

Supervised eleven Cargo Agents.

Responsible for providing greater emphasis on customer service and promoting value added product.

Accomplished higher percentage of guaranteed freight vs. general freight.

CARGO AGENT Feb 1994 to Nov 1997

By Coordinating with Load Masters and Pilots was able to increase available cargo per

Responsible for providing excellent customer service including freight tracking, processing claims, setting up and booking shipments, selling priority and guaranteed shipments.

Assisted Cargo Sales Representative as liaison agent.

Conducted training of newly assigned cargo agents in cargo and counter to counter shipments.

Strong reputation for reliability; achieved most revenue from each shipment.

Implemented system to organize warehouse to speed up loading of shipment.

BALTIMORE POLICE DEPARTMENT, BALTIMORE, OHIO 1983 to 2000

RANK SERGEANT

Acted as field training officer for breaking in new officers during their first six months in the field.

Supervised fourteen officers.

In charge of follow-ups on criminal investigations primarily felony cases, and personnel issues including internal affairs.

Strong reputation for honesty and great working relationships with all the Prosecuting Attorneys and Courts& Judges.

Ability to expedite issuance of warrants and resolving criminal cases.

High success rate on solvable cases.

Developed and implemented program for training to reduce turn-over of new officers.

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