Customer Service Sales Representative
Resume:
C O N TACT
******************@*****.***
Tomah, WI 54660
phone
address
C A R E E R O B J E C T I V E
I am a proactive professional with 20 years of experience and a proven knowledge of customer driven management,
entrepreneurial leadership and long-range planning. I have also been proficient in team building, branding, public relations, and sales.
E D U C ATION
December 2009
Associate In Science (A.S.) In Business Administration University Of Phoenix, Phoenix, AZ
E X P E R I E N C E
May 2010 - Present
Business Owner/Operator
Fringe Salon and Studios LLC, Tomah, WI
Identified problems, made decisions, and interpreted results based on quantitative techniques.
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Demonstrated long-term view for improving and
preserving enterprise.
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Scheduled deliveries with service vendors or product suppliers.
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Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
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Reviewed product strategy for organizational goal
alignment.
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Developed print advertising, social media campaigns, and networking events to deliver messages to target
audience.
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Created and nurtured relationships with referrers, influencers, and partners to promote strategic goals.
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Maximized revenue and long-term net worth by
producing results and performance.
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Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
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Defined strategy and trained staff to manage day-to-day business operations.
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Hired skilled personnel to handle challenges and
obligations of business.
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Interpreted business goals and requirements for
technical solutions.
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Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
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Orchestrated administrative activities directly related to making products or providing services.
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Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
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Prepared staff work schedules and assigned specific
duties.
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Demonstrated and supported continuous improvement
and growth mindset.
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SALES REPRESENTATIVE
E L I Z A B E T H B L O O M
January 2007 - May 2010
Manager Of Operations
Fantastic Sam's, Wausau, WI
January 1997 - May 2001
Salesperson
Tomah Cash Merchantile, Tomah, WI
Set prices and credit terms for goods and services, based on forecasts of customer demand.
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• Planned store layouts or designed displays.
Led non-merchandising departments of businesses such as advertising or purchasing.
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Maintained professional working relationships and
promoted open lines of communication with staff.
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Analyzed financial data and forecasted trends to improve profitability .
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Facilitated unloading and stocking of merchandise
according to operational guidelines.
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Provided employees with guidance in handling difficult problems or in resolving escalated complaints or
disputes.
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Met with directors and stakeholders to discuss company needs and goals.
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Measured staff and process productivity and utilized results to make helpful equipment and staffing
adjustments.
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Improved product development and reduced mistakes by implementing strong quality assurance protocols.
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Monitored market and competitor trends to develop new ideas and maintain company relevance.
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Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
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Tracked company inventories and ordered new products to replenish equipment levels.
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Developed talented team, participating in hiring, coaching and performance management processes.
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Liaised between employees and managers and
disseminated important business information.
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Built strong relationships with suppliers and key
customers to secure competitive products and prices.
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Reviewed customer and staff feedback to improve
operational strategies and eliminate obstacles.
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Worked with management teams to develop annual sales plans, goals and targets.
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Trained newly hired sales team members regarding
company procedures and standards.
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Researched market and competitor trends to implement best practices and improve customer satisfaction.
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Handled client deposits and transactions and updated billing information in company databases.
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Attended scheduled training sessions, department
meetings and company events to build expertise and promote company image.
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Attended industry events and conferences to attract potential customers and increase brand awareness.
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Trained new employees on company policies and strong sales techniques.
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Used knowledge of company products and services to recommend solutions to customers.
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Highlighted new products and company promotions
during sales pitches.
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• Stayed current on customer trends and requirements. Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
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Represented brand during special events, customer
interactions and sales.
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Built and established strong relationships with
customers, enabling long-term partnerships.
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Provided product information to customers and aligned products with customer needs to boost satisfaction.
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• Followed up with customers after sales to gain feedback. S K I L L S
• Leadership and People Development
• Effective Communicator and Public Speaker
• Executive Leadership
• Business Correspondence
• Business-to-Business Sales
• Microsoft Office 365
• Approachable and Outgoing
• Thrive Under Pressure
• Sales Growth
R E F E R E N C E S
Kristi Roush — Bank First
Retail Market Manager
kartz@bankfirstwi.bank
Samie Overboe — Ho-Chunk
HCN Treasurer
************@*****.***
Jessie Gearing — 5th And Brandau
Hair Stylist
Friend
phone
Friend
phone
Co-Worker
***************@*****.***
phone
Contact this candidate