Operations specialist
Resume:
BBA - Business
Administration
California State University - San
Bernardino
San Bernardino, CA
Associate of Arts
Chaffey College
Rancho Cucamonga, CA
05/2019
High School Diploma
Montclair High School
Montclair, CA
Leadership, Integrity, and Dependable.
Operational Specialist
Wabtec Corporation Ontario, CA
JEREMY ”
MARTINEZ
CONTACT
************@*****.***
Ontario, CA 91764
EDUCATION
CERTIFICATIONS
• Forklift Certified - Sit down &
SUMMARY
SKILLS
• Microsoft office proficiency
English, Spanish, & Japanese
Fluency
•
Computer and Technology
inclined
•
• Strong communication
• Active listener
• Time Management
• Decision making
• Problem solving
• Ware house system management
EXPERIENCE
Effectively met client's and vendor needs as well as service requests.
•
Took charge of Freight Forwarding, Billing, and
Logistic services.
•
• Import and export
Supported Material Transfers, payment approval for shipments and audit inquiries.
•
Handled cycle counting and Managed inventory to
ensure a precise count of product.
•
• Multitasked to work on Cores, and material returns.
• Day to day use Oracle on a Windows Computer
• Type at 45WPM.
04/2020 - 12/2021
Security Guard
G&G Security Inc Glendora, CA.
Stand up, by Wabtec
Corporation
Communicate with clients and Vendors through via
email and telephone.
•
Use Microsoft Excel, Powerpoint, Outlook, &
Eservices
•
• Research and Data Entry
Wrote reports outlining results to facilitate
management decision making.
•
• Hybrid of office and warehouse work.
Shipping and Receiving, Packaging, Labeling,
Picking, Forklift driving, RF Scanner & Order
Processing.
•
• Used UPS to transfer products/items over seas
• Operated a sit down forklift for heavy material. Operated handheld metal detector and other
surveillance devices to screen individuals entering clinic facility.
•
Conducted safety patrol on foot or vehicle every
hour.
•
Monitored CCTV feeds to keep close eye on
important areas of buildings and grounds.
•
Used software's such as Microsoft Word, Excel,
Powerpoint, and Outlook day to day.
•
Helped students in office by completing special
request, providing information, regarding class
location, questions, or University policies.
•
Answered phone calls from professors and
students.
•
• Filed a daily activity report.
Used Marshall B. Ketchum University's
website/directory to search for school associates.
•
Answered alarms, investigated disturbances and
contacted law enforcement personnel to escalate
crises
•
Gathered information, identified and implemented
resolution, planned follow-up and logged and filed incident report to successfully manage complaints
•
Guided periodic property safety inspections and
oversaw remedial action for potential hazards
•
• Reviewed camera and system feeds and alerted
06/2019 - 03/2020
Customer Service Representative
U-Haul International Sacramento, CA
proper respondents regarding discrepancies
Interacted assertively but non-confrontationally
with personnel and general public
•
Followed established security and safety procedures and posted orders to include enforcement of
company rules, policies and regulations.
•
Monitored CCTV feeds to keep close eye on
important areas of buildings and grounds.
•
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
•
• Professionally answered customer calls and emails Assisted with any help and guidance by providing
information.
•
De-escalated problematic customer concerns,
maintaining calm, friendly demeanor.
•
Documented conversations with customers to track
requests, problems and solutions.
•
Assisted customers in making payments on
accounts and setting up payment plans.
•
• Set up and activated customer accounts.
Trained new hires on products and services, best
practices and protocols to reduce process gaps.
•
Asked probing questions to determine service
needs and accurately input information into
electronic systems.
•
Reviewed customer account information to
determine current issues and potential solutions.
•
Informed customers about billing procedures,
processed payments and provided payment option
setup assistance.
•
Contact this candidate