Security Officer Customer Support

ANNETTE MARQUEZ

LEBANON, PA ***** 717-***-**** ******************@***.***

PROFESSIONAL SUMMARY

Dedicated and self-motivated Customer Service Professional with 22+ years of experience providing key leadership and direction in customer support, data management, and business operations in a retention setting. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer and business satisfaction. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment. Technical Proficiencies: Microsoft Office Windows CSG programing Internet Applications Electronic Charting CORE COMPETENCIES

Planning & Organization Adaptable & Flexible Event Production Problem Solving Customer Focused Business Production Detail Oriented Resourceful Bilingual (Spanish) Interpersonal Communication Team Leadership Data Analysis & Interpretation PROFESSIONAL HISTORY

Customer Account Executive -Level 4 Comcast - Lebanon, PA 2005 -Present

· Streamline company operations by efficiently documenting customer data and updating accounts via electronic charting and corresponding with colleagues to provide customer accurate information.

· Increase customer satisfaction by utilizing effective communication skills, including active listening, empathy, and compassion to build rapport with customers

· Provide Spanish services for customers with English barriers.

· Demonstrate exceptional attention-to-detail, ensuring all accounts are accurate and updated for each customer.

· Recognizes, remains up to date on products, conveys, promotes, and sell products and service values.

· Establishes customer needs through enhanced probing techniques, then promotes and recommends products and services based on customer needs.

Receptionist Attendant IU 13 – Lebanon, PA 2012 - 2015

· Demonstrate secretarial duties, schedule appointments, fax, mail, and scan documentations.

· Assist clients and students by directing them to offices and classrooms.

· Prepare identification badges, updating meetings and schedules in PowerPoint.

· Communicate effectively with students to identify problems, answer questions, and solve problems.

· Work accurately and efficiently in fast-paced, high-pressure situations. Psychiatrist Assistant Philhaven Hospital – Mount Gretna, PA 2004 - 2006 Patrol Officer Hershey Hospital - Hershey, PA 2001 – 2004 Security Officer Chocolate World - Hershey, PA 2002 - 2003 Correction Officer Lebanon Correctional Facility - Lebanon, PA 2001 - 2002 Program Aide Lenox Hill Women Shelter -Manhattan, NYC 1999 -2001 EDUCATION & CERTIFICATIONS

Associates in Science BMCC New York 2001

GED New York