Quality Assurance, Microsoft (Excel, Powerpoint, etc), Restaurant

SKILLS

●Excellent communication (written, verbal, interpersonal)

●Extreme focus on hospitality (service, experience, retention)

●Solid analytical & interpretive in problem solving

●Proficient in Microsoft Office (Excel, Word, PowerPoint)

●Able to thrive in team based environments while focusing and meeting team goals

●High initiative and accountability

●Strong attention to detail.

EXPERIENCE

OSI, Chicago, IL - General Utility - Quality Assurance Technician

December 2021 - Currently

●Under direct supervision is responsible for performing a variety of tests and testing procedures on equipment, incoming raw materials, finished products, and products in process.

●Documents results and reports according to established procedures.

●Assures consistent quality of production by developing and enforcing good manufacturing practice (GMP);

●Ensures that GMP's are being maintained throughout the facility at all times.

●Responsible for pre-op inspection of facility before production start up. Inspect production equipment for rust, condensation and cleanliness; interpret and document results.

●Obtain, prepare and conduct sample analysis using a variety of lab testing equipment.

●Swab assigned area(s) on the production floor grid.

●Conduct a variety of audits including, but not limited to, temperatures on outbound product, product packaging counts, pest activity, plant conditions, and GMP's.

●Interpret and record results of all tests performed; document results in accordance with established processes and procedures.

●Report an out of specification results to Supervision.

●Test processing batches, finished goods, and incoming raw materials to ensure proper specification.

●Produce a variety of reports detailing and summarizing test results

●Maintain clean and sanitary testing environment.

●Perform other duties as assigned by Supervision and/or Management

JLL Inc., Chicago, IL - Financial Operations Support Intern/ AMIT PMO OPS

July 2019 - January 2020

●Support boss/co-workers with excel through organization, distribution, basic accounting, & data analyzation

●Assisting IT (PMO) Team with cleaning massive amounts of data, uploading cost codes, & handling invoices

●Manage monthly projects such as Microsoft License Allocations & Contractor Reconciliations

●Utilize various software: (Microsoft Excel, CDW, SharePoint, & Workfront)

JoJo’s ShakeBar, Chicago, IL - Team Member

August 2021 - December 2021

●Shake maker

●Hard focus on cleanliness Showing hospitality to customers Desserts

●Drinks

●Counting banks

Shake Shack, Chicago, IL - Team Member

September 2020 - August 2021

●Front of House- Working cash register, hosting, directing guests, extreme hospitality, food distribution, janitorial work.

●Kitchen (cold side)- Working Expo, tracking order time and bagging orders, making specified drinks, mixing custard shakes, minor bartending

●Kitchen (hot side)- Fry cook, food preparation, food measuring, grill.

●Back of House- Dishwasher, food distribution for preparation, janitorial work, provides assistance to kitchen with any food or materials needed, handling chemicals.

EDUCATION

Harold Washington College, Chicago, IL - Business Management

September 2018 - May 2020

Year Up, Chicago, IL - Financial Operations

February 2019 - January 2020

Year Up is an intensive career development program with 250 corporate partners, college level courses, professional training, and a six-month internship

●Completed coursework in Financial Operations

●Earned up to 18 college credits through ACE credit

CERTIFICATIONS

Shake Shack, Chicago, IL - Food Handlers Certificate

September 2020 - September 2023

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