Front Desk Customer Service
Resume:
Samantha A. O’Connell-Jewell
**** ******* ****** **, *****, FL 33770
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Professional
Profile
I've worked in Hospitality for my entire career. Everything from Front of House to Back of House, Guest Relations, Event coordination, Housekeeping, Concierge services, F&B, Front Desk, Communications, Maintenance, Janitorial. Serving, Catering, Cooking, Meal Preparation, Customer Service.
Interpersonal Communications
Guest Relations
Operating Procedures
Professional
Accomplishments
I was able to own and operate my own small 22 room Inn on Lake Winnipesaukee, NH
Able to Have 100% occupancy for all 3 years of ownership
Able to keep and maintain contact with the people whom took over my endeavor.
Experience 2/2022 - 9/2022
Storage Manager, UHAUL Corp, 66
th St Largo, Fl 33770
Responsible for: maintaining 92% occupancy, Collections, Customer Service, Security, and Cleanliness.
3/2021 - 2/2022- Furloughed
4/2019 - 3/2021
Housekeeping Supervisor, Hyatt Regency, Clearwater Beach, FL Responsible for: A team of 8: 4 housekeepers and 4 housemen. Cleanliness and Guest Room Satisfaction was #1 Priority, My team and I maintained a 96.8% Hyatt Standards rating. We were responsible for 15th and 16th floors. 4 different room styles and amenities for each design.
2/2015 - 3/2019
General Manager, Flamingo Resort, 54th Avenue North, St. Petersburg, FL Responsible for: 101 Hotel Rooms, 2 Full Kitchens, A Theatre for Performances and Events. 6 Bar areas of Different Styles.
10/2011 - 1/2015
Owner/Operator, Chieftain Motor Inn, 95 Pleasant St, Meredith NH Lake Winnipesaukee. Operating a 15 room Inn in a High Tourist Area of New Hampshire.
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Education Associates Degree
Southern NH University
Manchester, NH
Hotel and Restaurant Management
Interpersonal Communications
Conflict Resolutions
References Rebecca Ambrose Wildwood Ave, Largo, FL known for 5+years Frank Sciclio 142nd Street, Largo, FL Known for 7+ years Glenn Hastings Gandy Blvd, St Petersburg, FL known for 12 years Kris Chandler New Port Richey, FL known for 23+ years
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