Customer Service Clerk, Data Entry, Administrative Assistant
Resume:
Columbus, Ohio *****
**********@*****.*** or *********@*****.***
Donna M. Brown
SKILLS
● Accurate, detailed focus and extremely organized
● Multi-tasking
● Computer and technical skills (including software knowledge)
● Proficient transcription and typing skills
● Administrative skills
● Excellent verbal and written communication while being concise and clear
● Able to prioritize accurately
● Professional telephone etiquette
● Ability to work as part of a team or independently while maintaining motivation
● Values and respects security, privacy, and protection of all work material
EXPERIENCE
Long John Silver’s, Chillicothe, Ohio — Shift Lead/Manager Aug. 2016 - Dec. 2016
● Monitor’s team members productivity and performance while making sure safety guidelines and health regulations are adhered to.
● Coaching staff members and providing clear feedback to enhance performance in a respectful manner.
● Organizes and preps for opening, shift change, and closing.
● Accurate accounting of nightly deposit and completing end of shift paperwork promptly.
● Tallying nightly inventory accurately.
Super Quik, Waverly, Ohio — Cashier/Customer Service Oct. 2014 - July 2016
● Greeting customers in a prompt and friendly manner.
● Performing nightly inventory count of tobacco related products.
● Operating cash registers, maintaining an accurate ledger of money in store safe when accessed.
● Completing lottery and alcohol transactions in accordance with law and company policy.
● Maintaining a clean and orderly shop, bathroom, and general upkeep of the parking lot and gas pump area.
Pike Community Hospital, Waverly, Ohio — Emergency Room Registrar/Unit Clerk
Sept. 2002 - Nov. 2012
● Greeting clients and visitors promptly and professionally.
● Obtain correct demographic and insurance information and correctly enter into the system to generate patient charts.
● Verify insurance eligibility and if self pay, explain to the patient or family the HCAP application to reduced or free care.
● Contact other healthcare facilities as requested per attending doctor while accurately and swiftly ordering any test patient may have been ordered.
● Assist physicians, nurses, or other healthcare staff as requested.
● Enter patient discharge instructions per physician’s order, double check any prescriptions written for possible drug allergy or interactions, and provide a patient chart with any type of work or school excuse required.
● After patient discharge enters all billing and tracking information into the correct computer program before placing charts to be dictated.
● Maintaining patient confidentiality in accordance with the law and hospital guidelines.
EDUCATION
Ohio University, Chillicothe, Ohio — Associate Degree-Registered Nursing
Jan 2008 - Nov. 2012
Technology Education College, Columbus, Ohio
-Medical Assisting Diploma
July 1999 - March 2000
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