To succeed in a competitive and challenging Information Technology

environment, serve the company and help build its success while experiencing advancement opportunities.

OBJECTIVE

JESSABEL ABULOC

BACHELORS DEGREE in Banking and Finance

Polytechnic University of the Philippines

• Responsible in answering phone calls and responding to customer questions and complaints and walking customer through basic troubleshooting or setup processes.

• Responsible for de-escalations irate customer.

• Responsible for explaining the bill to the customer, providing credit and adjustment.

• Responsible of changing customer’s plan that fits their need.

• Responsible for transferring the service of the customer from current address to new address.

2012-2015

CONTACT

HOME: Quezon City, Philippines

EMAIL: adswph@r.postjobfree.com

PHONE: 092********

SKILLS

Intermediate Knowledge:

• Microsoft Word

• Microsoft PowerPoint

Basic Knowledge:

• Microsoft Excel

• Adobe Photoshop

• Video Editor

SITEL PHILIPPINES September 22, 2021 - Present

WEB: www.linkedin.com/in/jabuloc

EDUCATION

CERTIFICATE PROGRAM – Licensure Examination for Teacher Colegio De San Lorenzo

Present

• Responsible in answering phone calls and responding to customer questions and complaints.

• Helping the customer in basic troubleshooting about their mobile phones and internet service.

• Checking sites that has on going outage and providing credit on the bill for the days of not having the service.

• Explaining to the customer about their bill and providing best option to bring down the bill.

• Sell latest model of mobile phones and even the outdated.

• Noting all the customers concern in every call and share the experience in every huddles.

Customer Service Specialist

Customer Service Specialist

BACHELOR’S DEGREE in Business Administration

Major in Marketing Management

Colegio De San Lorenzo

2018- 2021

CONCENTRIX CORPORATION

STRENGTHS

Versatile

Good Communication Skills

Output Driven

Dedicated

Hardworking

Fast learner

WORK EXPERIENCE

2017 - 2021

WORK EXPERIENCE

• Responsible in answering phone calls.

• Responsible in releasing cheques for payments for suppliers of construction tools.

• Responsible in noting minutes meeting every week for updates of on- going construction and checking if the stated schedule was followed.

• Encoding monthly sales and monthly expenses and forward it to the accounting firm that was assigned for bookkeeping.

• Making sure the office was clean and the blueprints for construction and receipt for every project was properly stored.

• Paying the monthly SSS, Pag-ibig, Philhealth and BIR contribution.

• Assigned to deposit cheques in the bank and update the company’s bank book.

• Assigned to process construction permits and business permits for new project.

REFERENCES

Mary Anne Agustin

Supervisor- Concentrix Corp.

091********

TRANSFORMATION DESIGN INC.

CERTIFICATION

How to write and publish a

research paper.

March 25, 2021

College of Engineering

ENGvention and ENGnnovation

February 2021

Chris Denver

Supervisor- Concentrix Corp.

096********

School Business and Management

and Junior Chamber of Business

Professionals

Business Adulting 101: Physical,

Mental and Spiritual Wellness

January 2021

Liaison Office/ Accounting Clerk/ Office Staff

CDSL- Communication Arts

CA Online Kwentuhan

February 2021

2009-2015

COE’s 8th Webinar

Contact this candidate