Yardena Kaplansky Tzipori
Phone: 847-***-****
E-mail: ********@*****.***
Education:
2021: Cyberpro Academy – Cyber Essentials extensive course
****-****: Hebrew University- BSc in Hotel Management and Tourism
2005-2009: Tzvia High School, Maale Adumim, Israel Employment:
2016-2020: King David Hotel, Jerusalem
2018-2020: Banqueting Manager – Responsible for all private events taking place at the hotel, from the point of sale, coordinating staff, overseeing the logistics of the events, through to billing and following up with the clients. Large variety of events including private family events, weddings, business seminars, official government meetings, meals and conferences. 2016-2018: Group coordinator – coordinating all aspects of organized groups staying at the hotel, handling requests prior to arrival, welcoming groups to the hotel, point of contact for all issues during the stay. Daily sales tours for group leaders/travel agents.
2014-2016: Dan Reservation Center, incoming tourism department. Sales and marketing representative - website reservations quality control, back office processing, training and instructing new representatives, providing service to travel agencies and directly to FIT’s.
2013: Tlalim Educational Tours.
Logistics manager - recruiting staff, planning daily schedules, coordinating tourist attractions, arranging transportation, hotels and meals.
2012: Counselor Mach Hach BaAretz, sponsored by Bnei Akiva of North America. Tour coordinator for youth groups of 40. Logistics: hotels, meals and sites, Educational content and health management.
*2020-2021: Experience as a part-time freelance translator/proofreader for various companies. National Service:
2011: Israeli emissary for Bnei Akiva and the Jewish Agency, to Philadelphia, PA, USA. Teacher of Hebrew and current Israeli affairs at local Jewish high school and elementary school.
2010: Resident guidance counselor, Neve Michael Youth Village, Pardes Channah. 24/7 care for 12 girls, ages 10-14, with close participation of psychologists, social workers and teachers. Languages: Hebrew and English- spoken, written and reading at mother-tongue level High level of efficiency in all Microsoft Office programs