Customer Service Representative

Aleena Junaid

703-***-**** ***********@*****.*** Woodbridge, VA

Education

Lahore College for Women University ( GPA 4.0), Karachi, Pakistan 2017 Professional Summary

Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Areas of Expertise

Customer Service

Retail Experience

Business Transactions

Professional Salon Services

Microsoft Office Proficient

Inbound/Outbound Call

Management

Tracking Sales

Proficient in Urdu/ Hindi

Front End Receptionist

Experience

New Look Salon, Lahore, Pakistan Jan. 2017 – Dec.2020 Front End Receptionist

Resolve customer inquiries via phone and email, consistently exceeding targets.

Promptly handle front end transactions for all the salon-provided services .

Maintain up-to-date customer records using Microsoft Office to contact customers.

Provide world class customer service by displaying courteous and empathetic attitude towards customers.

Track weekly product sales to keep track of product pricing for sales. Kashee’s Salon, Lahore, Pakistan

Salon Specialist Nov. 2015 – Dec.2017

• Educated clients on proper hair care and performed hair styling techniques.

• Specialized in Eyebrow, Upper Lip, Facial threading.

• Provide face and body waxing service using hard, hot, and sugar waxing techniques.

• Specialized makeup artist – party makeup.

• Assisted nail technician by seating and preparing clients for manicure and pedicure services. Kaplan Student Coaching Center, Lahore, Pakistan Jan.2016 – Jan.2018 Substiute Teacher (Tutor)

Guide student through practice problems for K-6 grade lever Math and English classes.

Created lesson material to improve memory and comprehension of English and Math.

Grade student exams and Assignments for classes.

Collaborated with parents and teachers to identify any special needs of students.

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