Business Consultant Team Member

Objective

Seeking employment as a team member to help practice grown. Provide the resources for the betterment of the Business and obtain further knowledge to continue to build In a challenging rewarding Dental Practice. DENTAL BUSINESS CONSULTANT — Allure Dentistry

West Los Angeles, California, May 2017 - March 2020 Hiba Mughal

Phone 818-***-****

Email ***********@*****.***

Address West Hollywood, Ca 90048

Support the Practice with execution, monitoring and achievement of the strategic plan to improve quality, cost-effective care that results in excellent dental care and positive patient outcomes

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Provide leadership and mentoring to Clinic Supervisors and support staff to optimize patient experience, resource utilization and staff engagement

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Encourage overall staff engagement. Foster a culture that is outcome-oriented, encourages participative problem solving, moves staff to action, and instills a desire to excel

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Oversee accuracy of dental billing procedures: including review and documentation of insurance claims, insurance denials and patient financial issues in collaboration with billing agencies

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Develop and update Dental Department Policy and Procedures Manual at least annually and as needed in compliance with ADA and CDA

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• Resolve dental patient complaints and questions in a trackable timely manner

• Oversee accreditation process as it relates to the dental practice. Ensure the Dental Practice is audit ready at all times

• Conduct peer review of dental charts on a daily basis and as required Hire, train, supervise and evaluate the performance of the dental staff. Hire Associate Dentists, Specialist and Hygienist

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• Ensure backup employee coverage for all positions as well as cross-training

• Provide ongoing training to dental staff and opportunities for continuing education Participate in management meetings and annual planning processes to support the practice vision and plan of action. implementation of the strategic plan.

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• Assist in the development and edits to the dental policy and procedure manual Continuously assess staffing and recruitment needs; support Office to effectively identify, hire, and onboard practice talent.

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• Attain business goals through the achievement of revenue and profitability objectives. Provide training and development support to ensure all practice staff demonstrate knowledge of dental practice business model, operating procedures, and protocols.

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• Demonstrated career progression with increased responsibility; sound decision-making skills and drive to succeed.

• Prior profit and loss responsibility with the ability to interpret and act upon financial statements. CAREER OBJECTIVE

EXPERIENCE

DENTAL OPERATION MANAGER — Armen Manssourian DMD

Glendale, Ca, August 2012 - February 2016

• Strong aptitude for learning and technically proficient.

• Track record of marketing and business expenses providing a monthly analysis report Demonstrated leadership skills including change management, operational planning, critical thinking, decision making, prioritization, team building, customer patients, and conflict resolution

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Demonstrated track record of consistently achieving outcomes under pressure while balancing effective corporate initiatives, and established business objectives

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Excellent, communication and organizational skills. Demonstrates highest professional and ethical standards to gain and maintain credibility

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Report successfully collaborate across all business units, functions and levels to design and execute solutions to business issues

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Strong ability to interpret a variety of technical information, governmental laws, regulations and labor contracts. HR laws and regulations knowledge.

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• Maintain HIPAA compliance and patient confidentiality within the office

• Maintain all hygiene and safety regulations as mandated by OSHA

• Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity

• Manage unscheduled treatment reports to ensure timely follow up with patients

• Create challenges/incentives to encourage and motivate your team

• Ensure production goals are met daily

• Maintain the appearance and functionality of the office

• Take initiative to troubleshoot and complete minor repairs on dental equipment

• Creating a plan of action to meet monthly quarterly and annual goals

• Monitor supply inventory and ordering as needed

• Coordinate staff coverage within the office

• Oversee day-to-day employee relations, performance, and productivity

• Ensure appropriate resources, support, and training materials are available

• Conduct periodic meetings to reconnect with staff and complete yearly reviews

• Discipline insubordinate staff and follow protocol to submit documentation, Regarding HR law and regulations Train in all clinical for Dental Assistants and administrative departments provide coverage for any position as needed, including but not limited to sterilization, insurance verification, accounts receivable, answer phone calls, check-in, check-out patient. Marketing and ect.

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• Managing Office/ Dentrix

• Assisting Doctor with organizing office operations

• Attending Dental Seminar to obtain continuing education to help the office growth

• Managing 2 offices with a number of 15 employees Helped guiding the team giving good directions to make sure office goals are accomplished along with training the entire team. Hiring doctors, Hygienist, and entire dental team setting up monthly and weekly meetings regarding office goals and policies

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Marketing for the practice, coming up with ideas to help gain new patients, running reports on referral and tracking office overhead.

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• Payroll/ Doctor's and staff

GPA 3.4

DENTAL PRACTICE MANAGER — Sheldon stringer DDS

Woodland Hills, Ca, April 2008 - October 2012

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION - FINANCE

— California State University-Bakersfield

Bakersfield, CA, May 2014

ASSOCIATE IN SCIENCE (A.S.) IN BIOLOGY

— College of the canyons

Valencia, Ca, Jun 2009

• Tracking reports AR, New patient reports monthly to track marketing

• Pending treatment and conversion of treatment acceptance report

• Office over head monitoring

• Staff yearly evaluation

Planning incentives, staff retreats and creating a good work environment. Celebrating staff loyalty upon completion 1 year anniversary and birthdays

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• Assisting Doctor with organizing office operations and monthly business investments and plans

• Daily Billing and monthly AC reports

• Checking patients in and out collecting accounted co pays

• Running the office on a task based system to help staff communicate Helped guiding the team giving good directions to make sure office goals are accomplished along with training the entire team. Hiring doctors, Hygienist, and entire dental team setting up monthly and weekly meetings regarding office goals and policies

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Marketing for the practice, coming up with ideas to help gain new patients, running reports on referral and tracking office overhead

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• Motivating the team and watching them closely as all managers reported directly to me Increasing production goals by creating a practice flow and system that worked by creating a blueprint to develop a organized business strategies, documentation in patients notes regarding patients interaction, such as reason to reach out and left message, any personal information and ect, so anyone can answer the patients call and discuss details based on notes created by each individual employee

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• Practice Growth • Team leadership

• Proven systems • Goal oriented

Urdu

Fluent

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EDUCATION

ADDITIONAL SKILLS

LANGUAGES

References available upon request

REFERENCES

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