Customer Service Personnel Assistant

Anna Leal

Brenham, TX *****

*********@*******.*** - 956-***-****

• A highly trained sales/customer service professional with 30 plus years work experience on the Texas-Mexico border. Now seeking to use my skills and experience in the next stage of my life.

WORK EXPERIENCE

Norman’s Pharmacy Cashier

August 2020-Current. Maintain high level of courtesy and privacy of our patients. Make sure all store items are up to date. Assist patients with their transactions. Work as a team with PharmD and Pharmacy Techs to ensure optimum quality of service.

Estee Lauder Beauty Advisor

Palais Royal – Brenham, TX Nov 2017 to July 2019

Advised and consulted clients on Lauder Company products such as Clinique and Estee Lauder. Met sales goals and promoted special events such as “Gift with Purchase”.

Assisted with cash register for products other than beauty, as directed.

Assisted Floor Managers maintain orderly and clean departments.

Maintenance of store entrance to look clean, polished and clutter free.

Other duties as needed.

Retired July 2019, Lauder counters have since closed at all Palais Royal Stores

Independent Real Estate Agent

CUFG Keystone Realty Group - Brenham, TX - April 2017 to August 2017

Licensed Real Estate Agent

REALTOR

KELLER WILLIAMS LRGV - Harlingen, TX - May 2016 to January 2017

Licensed Real Estate agent specializing in residential lease and sales

Commercial Real Estate Agent

South Texas Commercial Real Estate Group - Harlingen, TX - September 2014 to May 2016

Commercial Real Estate Agent specializing in long term Commercial leases

Real Estate Investor/Agent

Sell Now Realty - McAllen, TX - October 2013 to August 2014

Researched distressed properties for Real Estate Investors. As a Real Estate Agent, would list fixed and flipped properties for other investors

AUTHORIZED AGENT

EXPRESS LOGISTICS, INC - McAllen, TX - September 2012 to April 2013

As agent for ELI, I partnered with my customers to bring web-based freight solutions to their LTL and TL needs. In addition, I provided my customers excellent customer service, cost savings and consulting.

Account Manager

UPS SMALL PACK DIVISION - Harlingen, TX - January 2000 to February 2012

Responsible for achieving assigned sales plan by generating profitable UPS Small Package revenue growth through the development of new business and the retention of existing business within my territory. Analyze customers' current supply chain needs to create appropriate solutions and promptly respond to customers' requests

•Maintain and grow a book of business (e.g., ground, air, international, freight)

•Introduce new products and services and expand business opportunities within customer accounts

•After a successful 12-year career where I consistently met and exceeded my sales goals, I retired at the top.

Account Manager

AMERICAN FREIGHTWAYS - Harlingen, TX - February 1998 to January 2000

Met the sales targets of the company through telephone sales or in-person visits. Offered proactive advice to customers, producing customer contracts and following up with clients for completion of sales. Possessed complete product knowledge to handle all types of customer sales.

Account Manager

CARTER AND SONS FREIGHTWAYS - Weslaco, TX - March 1997 to February 1998

Met the sales targets of the company through telephone sales or in-person visits. Offered proactive advice to customers, producing customer contracts and following up with clients for completion of sales. Possessed complete product knowledge to handle all types of customer sales

Customer Service Manager

WEYERHAUSER CONTAINER CORP - McAllen, TX - October 1996 to February 1997

Managed front-line customer service representatives.

• Worked with the representatives, customers and upper management to assist the department in reaching the department and company goals.

Account Manager

CENTRAL FREIGHT LINES - Pharr, TX - June 1994 to October 1996

Met the sales targets of the company through telephone sales or in-person visits. Offered proactive advice to customers, producing customer contracts and following up with clients for completion of sales. Possessed complete product knowledge to handle all types of customer sales

Office Supervisor

Central Freight Lines - Pharr, TX - June 1992 to June 1994

Responsible for the direct supervision of assigned department (OSD, Customer Service and Cashier) or functional group. Supervised and coordinated activities of workers by determining work procedures, prepared work schedules, and expedited workflow by properly utilizing employees and their hours

Personnel Assistant

McAllen Medical Center - McAllen, TX - February 1988 to June 1992

Assistant to Personnel Director. Benefit and payroll management. New Employee Orientation, non-exempt employee recruitment.

Maquila

VARIOUS EMPLOYERS - McAllen, TX - September 1983 to January 1988

• Office Supervisor for startup twin plant in Reynosa Mx; liaison between Mexican plant and US headquarters.

1 year

• Costing clerk for an apparel manufacturer 4 1/2 years

Various Positions

VARIOUS EMPLOYERS - Laredo, TX - January 1978 to July 1983

LAREDO, TX UNITED STATES

Health Care, Banking, Restaurant, Jan 1978 - Jul 1983

•Worked various jobs as I attended college and after graduation

•Waitress at a family-oriented restaurant, Letters of Credit Clerk, Receptionist and Office Assistant at a physician's office.

EDUCATION

Human Relations and Public Speaking

DALE CARNEGIE - McAllen, TX

February 1992

BBA

LAREDO STATE UNIVERSITY (TX A&M INTL) - Laredo, TX August 1980

High School Diploma

GALVESTON BALL HIGH SCHOOL - Galveston, TX

SKILLS

Negotiation, Customer Service, Bilingual (Fluent English/Spanish) (10+ years)

AWARDS

UPS Chairman's Golden Eagle Award

January 2001

Awarded to UPS' Worldwide top five percent sales achievers

UPS Chairman's Sales Excellence Award

December 2007

Awarded to Account Managers surpassing their sales quota for the year

American Freightways Region Salesperson of the Year

January 1999

Awarded the top performing region salesperson the previous year

CERTIFICATIONS/LICENSES

Texas Real Estate Agent

February 2014 to February 2018

Real Estate Agent licensed for residential/commercial sales and leasing

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