Data Entry Medical Billing

Sajuana Smith

Cedar Hill, TX 469-***-**** **********@*****.***

A highly-motivated and dependable healthcare provider with 15+ years of experience with patient records, medical billing, hospital work schedules, and healthcare policies. Reduced hospital expenses by 13% by implementing new billing methods. Looking to transfer skills into the Health Information Manager field.

Professional Experience

Restoring Hope Caregiver Services Cedar Hill, TX

CEO/CNA June 2018 - Present

• Supported parent through serious illness, providing at-home care to assist with recovery

• Collaborated with family members to observe patient and document the observations and the services provided

• Conducted a needs assessment and developed services plans that met the unique needs of the patient

• Performed household tasks such as laundry, dusting, vacuuming and preparing meals to meet the nutritional and emotional needs of the patient

Dignity Hospice Dallas, TX

Care Provider December 2016 - May 2018

• Provided quality healthcare services and met the emotional needs of 10+ clients, achieving an 80% customer satisfaction rate

• Coordinated with all levels of hospital and medical staff, including doctors, specialists, and nurses, by ensuring healthcare needs were being addressed to keep the office running smoothly

• Utilized empathy to promote the patient’s comfort and build friendly relationships with patients, resulting in an 80% increase in positive ratings

• Collaborated with staff members to observe patients and document the observations and the services provided

• Trained 4+ staff members in procedures for handling escalated situations and assisting with behavioral issues, raising staff efficiency by 10%

• Informed staff of the latest healthcare mandates and policies by emailing staff to ensure all policies were being followed

Fashions for the Cure Rowlett, TX

SR. Operations Officer January 2016 - November 2016

• Provided an outlet for cancer survivors to meet up, network, and fellowship with others

• Encouraged cancer survivors to share their stories and find something in common to help one another

• Promoted fashion to educate and enlighten the community about the importance of early cancer detection and how it can save lives

Restoring Hope Caregiver Services Rowlett, TX

CEO/CNA April 2010 - December 2015

• Established effective budgeting and accounting system that improved efficiency and reduced costs, saving more than $200 annually

• Observed private billing and verified that proper procedures were followed, minimizing inconsistencies by 13%

• Achieved financial and growth goals 50% by negotiating pricing and increasing patients, while ensuring enhancements of services

• Conducted a needs assessment and developed service plans that met the unique needs of more than 5 patients

• Spearheaded home visits to view elderly and disabled individuals, giving detailed, personalized, friendly & polite service to ensure customer retention

Additional Experience

Caregiver Support System LLC. Certified Nursing Assistant

• Charted daily information on the patient such as mood changes, mobility activity, eating percentages, daily intake and output, blood pressure, temperature, and pulse

• Assisted 10+ patients weekly by performing basic hygiene care, organizing patient living quarters, and maintaining household tasks

Core Competencies

Communication, Organizational Skills, Interpersonal, Multi-Tasking, Problem-Solving, Adaptability, Flexibility, Microsoft Office Suite, Customer Service, Leadership, Data Entry

Education/Certifications

Certification: Certified Nurse Assistant, El Centro College

Certification: CPR and AED, American Heart Association

Contact this candidate