Customer Care Associate
Resume:
CURRICULUM VITAE OF ARIEFDIEN AMARDIEN ** St. Johns Road
Lansdowne, 7780
Email: ***********@*****.***
Motivational Letter
The job I’m applying for is something I wanted to do my whole life. I believe in leadership and developing leadership in others. I am sincere in what I do and will truly be honored if I am even able to be considered for the position.
Personal Details
Date of Birth 01 March 1984
Identity Number 840***-***-*** 3
Language Proficiency Afrikaans & English (Speak, Read and Write)
Nationality South African Citizen
Criminal Record None
Health Status Excellent
Maritul status
Learners Licences
Yes
Single
Dependents
2
Academic Qualificationns
Name of School Tafelsig Senior Secondary School
Highest Grade Passed Grade 12
Year Obtained 2002
Subjects Passed English, Afrikaans, History, Home Economics
Biology, Business Economics
Tertiary Qualifications
Law School South African Law School
Qualification NQF Level 5 Certificate
Course Completed 2017 Part-Time (Current)
Module 1-Legal Practice : Demonstrate and understanding of SA Law and the
legal system
: Demonstrate and understanding of procedure in courts
& other
: Demonstrate insight into democracy as a form of
governance and its implications for a diverse society.
: Apply fundamental legal concepts, principles, and
theories
and values within a paralegal sector.
Module 2-Business Principle : Apply the principle of ethics and professionalism to a
business environment.
: Apply workplace communication skills.
: Guide & refer clients in terms of legal enquiries.
: Negotiate an agreement or deal in a work situation.
: Monitor, reflect & improve on your own performance.
Module 3-Office Admin : Create, maintain & updated record keeping systems.
: Plan and organize and control day to day
administration of an office support function.
Module 4-Research : Gather & manage information and decision-making.
: Plan and conduct a research project.
Module 5-Finance & IT : Perform financial planning & control functions for a
small business.
: Use technology effectively in the practice of law.
Institution Intec College
Course Retail Management
Apply furniture and appliance
Retail and Wholesale Practical
Applying Specialty Merchandise
Performing Basic Business Calculations
Concepts Understand retail and wholesale industries
Apply CFTA Retail Wholesale
Employment History
Company
Callforce (Sirius XM)
Type of Industry (Satelite and radio)
Period May 2022
Position held
Outbound Sales agent
Duties
Increasing sales by converting trials to paying customers.
Call outbound leads.
Reach targets
Capture personal information if needed
BOLDR (32 Degree) (Urbanstems)
Type of Industry Retail (Clothing)
Period October 2021 – Jan 2022
Position Held Call Centre Associate(Customer Care)
Duties
Dealing with inbound calls and emails.
Assisting with exchanges, promotions and replacement of missing items.
Responding to 40-70 queries.
Assisting with all customer related queries.
Contact Person
Jameel Gamildien
Contact Number +276********
Reason for Leaving Seasonal Position
Company BOLDR (Brooklinnen))
Type of Industry Retail (Home Store)
Period April 2021 – July 2021
Position Held Call Centre Associate(Customer Care)
Duties
Dealing with customer related queries and responding and accurately within a required timeframe using email or chats platform.
This includes dealing with returns, exchanges and refunds.
Adding value to each query and answer potential future questions that may arise.
Contact Person
Yaseen
Contact Number
Reason for Leaving Moving to another campaign
Company Astron Alarms (ADT)
Type of Industry Security Company
Period December 2020 - March 2021
Position Held Call Centre (Sales)
Duties
Contacting all the leads provided with the intention of creating an appointment for our installer to go and do a demonstration with our ADT alarm system and cameras.
Assisting new agents on calls.
Outbound calls and increaing appointments
Contact Person Mr.Richard
Contact Number +27-832-******
Reason for Leaving Financial Reason (Commission job)
Company Whitehouse
Type of Industry Retail Industry
Period October 2020 - December 2020
Position Held Retail Sales Associate
Contact Person Kelly
Contact Number +277********
Reason for Leaving Contract expired
Company Impumelelo Marketing
Type of Industry Debt Review Company
Period Jan 2020
Position Held Call Centre (Sales)
Contact Person Yolisa
Contact Number +276********
Reason for Leaving Financial reasons (Commission job)
Company Globetrex
Type of Industry Investment Industry
Period April 2019 - July 2019
Position Held Call Centre (Sales)
Contact Person Zainodeen
Contact Number +27-21-300-****
Reason for Leaving 3 months Contract expired
Company WebHelp
Type of Industry Online Retail
Period Jan 2017
Position Held Track & Trace Advisor
Contact Person Rameez Lee/Riyaaz
Contact Number +278*-***-****/076*******
Reason for Leaving Contract expired
Company Teleperformance /Vodafone
Type of Industry Mobile Industry
Period October 2015
Position Held Customer Care Agent
Contact Person Carl Blanker
Contact Number +277*-***-****
Reason for Leaving Contract expired
Company EE/ T Mobile
Type of Industry Mobile Industry
Period Jan 2014
Position Held Retentions Agent
Retail customer wanting to leave
Increase Upgrades
Contact Person Michelle Aanhuizen (Manager)
Contact Number +277*-***-****
Reason for Leaving Campaign ended
Company T. Mobile/ Quest
Type of Industry Mobile Industry
Period August 2012
Position Held Upgrade Agent
Increase Upgrades
Adapt to new systems
Contact Person Shahied
Contact Number (021-***-**** / +277*-****-***
Reason for Leaving Promoted to the retention department
Company Lewis Store
Position Held Sales Advisor
Period July 2010-August 2012
Contact Person Grants Summers
Contact Number (021-***-**** / +278*-***-****
Company Edcon (CNA)
Duties Retail Associate
Sales Customer care an queries
General Administration
Reason for Leaving Went to call centre industry
Stock Control
Period May 2009-February 2010
Reason for leaving Better Career
Contact Person Mrs. C. Steward
Contact Number (021-***-****
Company Boardman’s
Type of Industry Retail
Period March 2006-June 2009
Position Held Retail Associate/ Supervisor
Responsible for furniture décor
Hard and décor soft
Reason for leaving Transfer to CNA which was part of Edcon group
Company I.T Intellect
Type of Industry I.T Industry
Period July 2005
Duties Marketing the company
Answering all correspondence
Recruiting new clients
Direct Phone Marketing
Reason for Leaving Retrenchment
Company BOLDR (BROOKLINEN)
Type of Industry BPO Homeware Industry
Period April 2021- June 2021
Duties Customer Associate
Customer Service
Answering Email Correspondence
Reason for Leaving Moved to a different campaign
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