CURRICULUM VITAE OF ARIEFDIEN AMARDIEN ** St. Johns Road

Lansdowne, 7780

+277*-****-***

Email: adswnv@r.postjobfree.com

Motivational Letter

The job I’m applying for is something I wanted to do my whole life. I believe in leadership and developing leadership in others. I am sincere in what I do and will truly be honored if I am even able to be considered for the position.

Personal Details

Date of Birth 01 March 1984

Identity Number 840***-***-*** 3

Language Proficiency Afrikaans & English (Speak, Read and Write)

Nationality South African Citizen

Criminal Record None

Health Status Excellent

Maritul status

Learners Licences

Yes

Single

Dependents

2

Academic Qualificationns

Name of School Tafelsig Senior Secondary School

Highest Grade Passed Grade 12

Year Obtained 2002

Subjects Passed English, Afrikaans, History, Home Economics

Biology, Business Economics

Tertiary Qualifications

Law School South African Law School

Qualification NQF Level 5 Certificate

Course Completed 2017 Part-Time (Current)

Module 1-Legal Practice : Demonstrate and understanding of SA Law and the

legal system

: Demonstrate and understanding of procedure in courts

& other

: Demonstrate insight into democracy as a form of

governance and its implications for a diverse society.

: Apply fundamental legal concepts, principles, and

theories

and values within a paralegal sector.

Module 2-Business Principle : Apply the principle of ethics and professionalism to a

business environment.

: Apply workplace communication skills.

: Guide & refer clients in terms of legal enquiries.

: Negotiate an agreement or deal in a work situation.

: Monitor, reflect & improve on your own performance.

Module 3-Office Admin : Create, maintain & updated record keeping systems.

: Plan and organize and control day to day

administration of an office support function.

Module 4-Research : Gather & manage information and decision-making.

: Plan and conduct a research project.

Module 5-Finance & IT : Perform financial planning & control functions for a

small business.

: Use technology effectively in the practice of law.

Institution Intec College

Course Retail Management

Apply furniture and appliance

Retail and Wholesale Practical

Applying Specialty Merchandise

Performing Basic Business Calculations

Concepts Understand retail and wholesale industries

Apply CFTA Retail Wholesale

Employment History

Company

Callforce (Sirius XM)

Type of Industry (Satelite and radio)

Period May 2022

Position held

Outbound Sales agent

Duties

Increasing sales by converting trials to paying customers.

Call outbound leads.

Reach targets

Capture personal information if needed

BOLDR (32 Degree) (Urbanstems)

Type of Industry Retail (Clothing)

Period October 2021 – Jan 2022

Position Held Call Centre Associate(Customer Care)

Duties

Dealing with inbound calls and emails.

Assisting with exchanges, promotions and replacement of missing items.

Responding to 40-70 queries.

Assisting with all customer related queries.

Contact Person

Jameel Gamildien

Contact Number +276********

Reason for Leaving Seasonal Position

Company BOLDR (Brooklinnen))

Type of Industry Retail (Home Store)

Period April 2021 – July 2021

Position Held Call Centre Associate(Customer Care)

Duties

Dealing with customer related queries and responding and accurately within a required timeframe using email or chats platform.

This includes dealing with returns, exchanges and refunds.

Adding value to each query and answer potential future questions that may arise.

Contact Person

Yaseen

Contact Number

067*******

Reason for Leaving Moving to another campaign

Company Astron Alarms (ADT)

Type of Industry Security Company

Period December 2020 - March 2021

Position Held Call Centre (Sales)

Duties

Contacting all the leads provided with the intention of creating an appointment for our installer to go and do a demonstration with our ADT alarm system and cameras.

Assisting new agents on calls.

Outbound calls and increaing appointments

Contact Person Mr.Richard

Contact Number +27-832-******

Reason for Leaving Financial Reason (Commission job)

Company Whitehouse

Type of Industry Retail Industry

Period October 2020 - December 2020

Position Held Retail Sales Associate

Contact Person Kelly

Contact Number +277********

Reason for Leaving Contract expired

Company Impumelelo Marketing

Type of Industry Debt Review Company

Period Jan 2020

Position Held Call Centre (Sales)

Contact Person Yolisa

Contact Number +276********

Reason for Leaving Financial reasons (Commission job)

Company Globetrex

Type of Industry Investment Industry

Period April 2019 - July 2019

Position Held Call Centre (Sales)

Contact Person Zainodeen

Contact Number +27-21-300-****

Reason for Leaving 3 months Contract expired

Company WebHelp

Type of Industry Online Retail

Period Jan 2017

Position Held Track & Trace Advisor

Contact Person Rameez Lee/Riyaaz

Contact Number +278*-***-****/076*******

Reason for Leaving Contract expired

Company Teleperformance /Vodafone

Type of Industry Mobile Industry

Period October 2015

Position Held Customer Care Agent

Contact Person Carl Blanker

Contact Number +277*-***-****

Reason for Leaving Contract expired

Company EE/ T Mobile

Type of Industry Mobile Industry

Period Jan 2014

Position Held Retentions Agent

Retail customer wanting to leave

Increase Upgrades

Contact Person Michelle Aanhuizen (Manager)

Contact Number +277*-***-****

Reason for Leaving Campaign ended

Company T. Mobile/ Quest

Type of Industry Mobile Industry

Period August 2012

Position Held Upgrade Agent

Increase Upgrades

Adapt to new systems

Contact Person Shahied

Contact Number (021-***-**** / +277*-****-***

Reason for Leaving Promoted to the retention department

Company Lewis Store

Position Held Sales Advisor

Period July 2010-August 2012

Contact Person Grants Summers

Contact Number (021-***-**** / +278*-***-****

Company Edcon (CNA)

Duties Retail Associate

Sales Customer care an queries

General Administration

Reason for Leaving Went to call centre industry

Stock Control

Period May 2009-February 2010

Reason for leaving Better Career

Contact Person Mrs. C. Steward

Contact Number (021-***-****

Company Boardman’s

Type of Industry Retail

Period March 2006-June 2009

Position Held Retail Associate/ Supervisor

Responsible for furniture décor

Hard and décor soft

Reason for leaving Transfer to CNA which was part of Edcon group

Company I.T Intellect

Type of Industry I.T Industry

Period July 2005

Duties Marketing the company

Answering all correspondence

Recruiting new clients

Direct Phone Marketing

Reason for Leaving Retrenchment

Company BOLDR (BROOKLINEN)

Type of Industry BPO Homeware Industry

Period April 2021- June 2021

Duties Customer Associate

Customer Service

Answering Email Correspondence

Reason for Leaving Moved to a different campaign

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