Customer Service Cocktail Server

Michaela Swiatek

Santa Monica, CA 310-***-**** *************@******.***

PROFESSIONAL SUMMARY

Experienced, energetic, and dedicated server with a proven track record of exceeding guest expectations and delivering exceptional service in a high-volume upscale dining establishment. Upbeat, engaging individual who thrives in a fast-paced environment and looking to bring my charismatic personality and customer service expertise to your team. EXPERIENCE

Server May 2020 - Present

Elephante, Santa Monica, CA

• Demonstrated the ability to work in fast-paced and high-volume restaurant environment, working cohesively with coworkers to provide excellent service and memorable dining experiences for every guest.

• Consistently exceeded sales targets, utilizing upsell strategies and personalized sales approaches to sell premium spirits, wines and menu items while maintaining a high-level of customer service.

• Maintained expert knowledge of restaurant POS system and demonstrated attention to detail when coursing orders into POS.

• Kept up to date on all tasting notes for wines on the menu, including consumption and storage recommendations, to provide customers with stellar service.

Server Sep 2017 - Mar 2020

Hillstone, Santa Monica, CA

• Demonstrated and maintained thorough knowledge of menu items, preparation methods, ingredients, and presentation methods while efficiently and effectively providing exceptional customer service to 150+ guests per night.

• Trained and mentored new servers, ensuring menu proficiency and attention to detail while upholding a standard of professional demeanor while working in the restaurant.

• Maximized beverage sales by suggesting appropriate food and beverage pairings to suit customer preferences.

• Demonstrated leadership and unique ability to foster collaborative relationships with co-workers, including managers and other team members, to ensure the safety and integrity of restaurant service. Server/Bartender Nov 2014 - Aug 2017

The Lark, Santa Barbara, CA

• Suggestively sold premium items to elevate dining experiences and ensure customer satisfaction, including wine and spirits, desserts, and personalized recommendations.

• Efficiently addressed guest’s concerns to improve quality of service, making sure to communicate with management regarding more advanced issues.

• Cultivated long-term relationships with VIP clientele and guest base, resulting in high volume of repeat customers. EDUCATION

Bachelor of Science (B.S.) - Psychology Sep 2012 - May 2016 University of California, Santa Barbara, Santa Barbara, CA SKILLS

• POS skills ( TOAST, ALOHA, MICROS)

• Food Safety training (Food Handlers card)

• Excellent communication skills

• Advanced beer, wine and spirits knowledge

• Sales & marketing

• Time management skills

• Exceptional customer service skills

LICENSES & CERTIFICATIONS

RBS Certification 2022

California Department of Alcoholic Beverage Control TIPS Certification 2021

TIPS Certified

Contact this candidate