Service Representative Administrative Assistant
Resume:
JOYCE ROMAN
Albuquerque, NM ***** C: 505-***-**** adswn3@r.postjobfree.com
Summary
Well-organized Medical Administrative Assistant with demonstrated knowledge of healthcare procedures and administrative operations in all types of environments. Experienced with insurance forms, charts and other business correspondence.
Skills
Multi-line phone operations
Charting and clinical documentation
Patient scheduling
Documenting patient information
Technologically savvy
Equipment Operation
Experience
Medical Administrative Assistant Externship 2020
Courageous Transformations Albuquerque, NM
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Created and maintained accurate and confidential patient files.
Customer Service Representative 2018
Presbyterian Health Plan Albuquerque, NM
Assisted members with questions or concerns regarding their medical insurance, researched any of concerns needed for the member, as well as providers.
Verified general billing for providers using general CPT codes and claims information.
Verify and update customer's demographic information.
Assist with any account concerns regarding disputes, or payments.
Attend required security training for company standards.
Customer Service Representative-Finance 2015-2017
Alliance Data Rio Rancho, NM
Verified and update customer's demographic information.
Assisted with any account concerns regarding disputes, or payments.
Requested to have billing statements disputed, also resent.
Attended required security training for company standards.
Evaluated customer account information to assess current issues and determine potential solutions.
Education
Medical Administrative Assistant Certificate 2020
Pima Medical Institute Albuquerque, NM
Volunteer
Office Assistance-Wings Ministry Albuquerque, NM 2011-2012
Certifications
Basic Life Support for Health Care Providers 2019
HIPAA /OSHA Training 2019
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